ANTHONY MIZZI
SYDNEY,NSW
Summary
Dedicated customer service representative specializing in effective communication and resource allocation. Proven ability to resolve issues promptly while fostering strong customer relationships, ensuring high satisfaction and loyalty.
Overview
41
41
years of professional experience
Work History
Customer Service Sales Representative
Carpet Court
SYDNEY, NSW
02.2023 - 04.2026
- Assisted customers in selecting flooring products based on their needs.
- Provided product information and answered customer inquiries effectively.
- Processed sales transactions using point-of-sale systems accurately.
- Managed inventory levels and restocked displays as needed.
- Collaborated with team members to enhance customer service delivery.
- Resolved customer complaints and issues to ensure satisfaction.
- Conducted product demonstrations to highlight features and benefits.
- Maintained a clean and organized sales area for customer convenience.
- Suggested additional products or services that may benefit the customer's needs.
- Answered incoming customer calls regarding product questions, sales inquiries, and complaints.
- Provided accurate information about products and services.
- Educated customers on product features and technical details to highlight benefits.
- Identified potential opportunities to upsell products or services.
- Assisted customers with navigating website for product selection purposes.
- Built sustainable relationships with customers through open communication.
- Performed follow-up calls to confirm customer satisfaction with product or service received.
- Developed strategies for improving the customer experience.
- Maintained records of customer interactions and transactions.
- Analyzed trends in consumer behavior and preferences.
- Collaborated with other departments to ensure efficient resolution of customer problems.
- Provided feedback from customers to management regarding service failures or customer concerns.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Sales Assistant
Beaumont Tiles
SYDNEY, NSW
10.2020 - 02.2023
- Assisted customers with inquiries and resolved issues efficiently.
- Maintained accurate records of customer interactions and transactions.
- Collaborated with team members to enhance service delivery processes.
- Provided product knowledge to help customers make informed decisions.
- Handled escalated complaints with professionalism and empathy.
- Monitored service quality to ensure compliance with company standards.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Retail Sales Consultant
Macarthur Tiles
Campbelltown
04.2018 - 09.2020
- Assisted customers in selecting tiles for residential and commercial projects.
- Educated clients on tile features, benefits, and maintenance practices.
- Coordinated inventory management to ensure stock availability and organization.
- Conducted product demonstrations to highlight design and functionality.
- Collaborated with team members to maintain a clean and appealing showroom.
- Managed customer inquiries and resolved issues promptly and efficiently.
- Developed relationships with local contractors for repeat business opportunities.
- Trained new staff on sales techniques and product knowledge effectively.
- Demonstrated excellent customer service by responding promptly to customer inquiries and complaints.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Managed deposits, financial transactions and business inventory.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Provided product knowledge to customers on merchandise features, benefits, and quality.
- Provided support for fellow associates during periods of high customer traffic.
- Processed online orders for delivery or pickup at retail location.
- Attended regular training sessions on new products and services offered by the company.
- Assessed conflicts and identified solutions for clients promptly.
- Processed payments and maintained accurate drawers to meet financial targets.
- Promoted memorable shopping experiences resulting in increased customer retention and loyalty.
Inquiries Clerk
NUSTAS DEMOLITION
Narrellan
01.2016 - 03.2018
- Managed daily clerical tasks and maintained organized filing systems.
- Processed incoming and outgoing correspondence efficiently and accurately.
- Assisted team members with scheduling appointments and coordinating meetings.
- Utilized office software for data entry and document preparation.
- Supported inventory management by tracking supplies and reordering as needed.
- Handled customer inquiries with professionalism and provided timely information.
- Collaborated with departments to ensure seamless communication across the organization.
- Assisted customers with inquiries and complaints in a professional manner.
- Answered phones in a courteous manner while providing excellent customer service.
- Communicated with customers and employees to answer questions or explain information.
- Greeted visitors in a friendly and professional manner while directing them appropriately.
PROERTY MANAGER
PRD NATION WIDE
06.2012 - 11.2015
- Managed daily operations of residential properties to ensure tenant satisfaction.
- Coordinated property maintenance requests with vendors and service providers efficiently.
- Supervised leasing activities and tenant screenings for new residents effectively.
- Maintained accurate records of all financial transactions related to rental properties.
- Developed and maintained strong working relationships with owners and tenants to minimize hassle for both parties.
- Responded promptly to repair requests from tenants in a professional manner.
Residential Property Manager
John Simpson real Estate
Windsor
05.2005 - 04.2012
- Managed daily operations of residential properties to ensure tenant satisfaction.
- Coordinated property maintenance requests with vendors and service providers efficiently.
- Supervised leasing activities and tenant screenings for new residents effectively.
- Developed and maintained positive relationships with tenants and community members regularly.
- Implemented property marketing strategies to attract potential renters consistently.
- Conducted regular property inspections to uphold standards and address issues promptly.
- Coordinated maintenance services such as plumbing, electrical repairs, landscaping.
- Prepared monthly statements for each landlord detailing rental income received and expenses incurred.
- Inspected vacant units prior to leasing out to make sure they meet safety standards.
- Ensured that all rent payments were collected on time from tenants.
- Assisted with setting up online payment systems for convenient rent collection from tenants.
- Provided support to tenants regarding any issues or concerns they had about their rental units.
- Developed relationships with vendors who provide services related to residential property management.
- Developed and implemented residential property management strategies to maximize rental income.
- Advised landlords on marketing strategies to attract new tenants quickly.
- Created detailed reports for landlords on the condition of their properties.
- Resolved tenant disputes in a timely manner by listening to both sides and proposing solutions.
Paralegal
Abbott Tout Solicitors
06.1995 - 05.2005
- Conducted legal research to support case preparation and client needs.
- Drafted legal documents, including briefs, motions, and contracts for attorneys.
- Assisted attorneys in trial preparation by organizing exhibits and witness lists.
- Managed calendars for attorneys, scheduling meetings and court appearances efficiently.
- Collaborated with court personnel to file documents and ensure compliance with procedures.
- Provided administrative support such as answering phones or scheduling appointments.
- Maintained client files according to established protocols.
- Drafted correspondence to clients and other attorneys.
- Organized exhibits for trial by preparing materials and supporting documentation.
- Advised clients on procedural matters related to their cases.
Subpoena Clerk
Corrs Chambers Westgarth
03.1990 - 05.1995
- Managed subpoena requests for litigation and compliance at a leading law firm.
- Reviewed legal documents to ensure accuracy and completeness before submission.
- Coordinated with attorneys to gather necessary information and documentation for cases.
- Communicated with external agencies regarding subpoena status and requirements promptly.
- Coordinated with law enforcement agencies regarding service of process and other legal matters as needed.
- Assisted in drafting motions, pleadings, briefs, memoranda, or other legal documents when required by the attorney.
- Answered inquiries from clients concerning status of their cases or subpoena requests.
- Assisted in preparing documents for court hearings as requested by the attorney.
Customer Care Representative
McDonalds
02.1985 - 02.1990
- Maintained cleanliness and organization of dining and service areas.
- Managed cash register transactions efficiently and accurately.
- Assisted customers in placing orders and addressing inquiries.
Skills
- Jet lag management
- Resource allocation
- Reports and documentations
- Discretion and confidentiality
- Passenger assistance
- Customer assistance
- Complaint handling
- Supply restocking
- Emergency procedures
- Equipment monitoring
- Company culture and values
- Grooming and personal hygiene
- Safety awareness
- Multilingual proficiency
- Strong work ethic
- Calm under pressure
- Customer service
- Conflict resolution
- Attention to detail
- Time management
- Cultural awareness
- Problem solving
- Stress management
- Adaptability
Languages
English
Professional
Maltese
Professional
Arabic
Limited
Italian
Limited
Timeline
Customer Service Sales Representative
Carpet Court
02.2023 - 04.2026
Customer Sales Assistant
Beaumont Tiles
10.2020 - 02.2023
Retail Sales Consultant
Macarthur Tiles
04.2018 - 09.2020
Inquiries Clerk
NUSTAS DEMOLITION
01.2016 - 03.2018
PROERTY MANAGER
PRD NATION WIDE
06.2012 - 11.2015
Residential Property Manager
John Simpson real Estate
05.2005 - 04.2012
Paralegal
Abbott Tout Solicitors
06.1995 - 05.2005
Subpoena Clerk
Corrs Chambers Westgarth
03.1990 - 05.1995
Customer Care Representative
McDonalds
02.1985 - 02.1990