Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Moxey

Lilydale,VIC

Summary

Results-driven Store Manager with successful career training, monitoring and encouraging retail teams to give customers memorable and positive experiences. Proficient in all areas of store operations and reliable in developing and capitalizing on improvement opportunities.


Overview

38
38
years of professional experience

Work History

Store Business Manager

Officeworks
Cranbourne, VIC
09.2018 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Developed new store location from ground up by hiring and training efficient team.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Store Business Manager

Officeworks
Mornington, VIC
09.2016 - 09.2018
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
  • Bolstered sales volume by implementing incentive program and initiating advanced employee training.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.

  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Store Business Manager

Officeworks
Albury, NSW
08.1999 - 09.2016
  • Improved operations through consistent hard work and dedication.
  • Exceeded goals through effective task prioritization and great work ethic.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Saved $100k by implementing cost-saving initiatives that addressed long-standing problems.
  • Proved successful working within tight deadlines and fast-paced atmosphere.


  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Managed team of 45 employees, overseeing hiring, training, and professional growth of employees.
  • Developed and maintained courteous and effective working relationships.
  • Developed team communications and information for meetings.

Store Manager

Coles Myer
Various Locations, VIC
02.1986 - 08.1999
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Rotated merchandise and displays to feature new products and promotions.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
  • Managed inventory control, cash control and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Approved regular payroll submissions for employees.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Rotated stock to achieve optimum appeal and minimize shrinkage.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.

Education

High School Diploma -

Aquinas College
Ringwood, VIC
11.1978

Skills

  • Team Building and Motivation
  • Customer Service Management
  • Health and Safety Procedures
  • Reporting and Performance Analysis
  • Staff Coaching and Training
  • Inventory Management
  • Sales Leadership
  • Cash Handling and Reconciliation
  • Delegation and Supervision
  • Handling Complaints and Inquiries
  • Analyzing Profitability
  • Flexible Work Schedule
  • Merchandise Promotion and Display
  • Retail Operations
  • Decision Making
  • Computer Proficiency
  • Recruitment and Training
  • Multitasking and Prioritizing
  • Employee Training
  • Loss Prevention
  • Critical Thinking
  • Superior Work Ethic
  • Adaptable to Changing Demands
  • Retail Industry Experience
  • Service-Oriented
  • Performance Monitoring
  • Cycle Counts and Audits
  • Basic Mathematics
  • Positive and Upbeat
  • Store Reset and Recovery
  • Business Acumen
  • Policy Enforcement
  • Relationship Building

Timeline

Store Business Manager

Officeworks
09.2018 - Current

Store Business Manager

Officeworks
09.2016 - 09.2018

Store Business Manager

Officeworks
08.1999 - 09.2016

Store Manager

Coles Myer
02.1986 - 08.1999

High School Diploma -

Aquinas College

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Anthony Moxey