Anthony Pacheco
Melbourne,VIC
Summary
- Enthusiastically positive, compassionate, and dedicated person seeking an opportunity to obtain a permanent position where I can utilise my knowledge, interpersonal skills, training, and experience in a bright, productive, and highly stimulating environment – where there is scope to develop professionally and grow in the future. Manager with experience with a major department store chain. Skilled at planning and budgeting; employee training; adherence to company standards; and customer relations. Goal-oriented owner operator dedicated to high levels of customer service with over 9 years’ experience in the transport industry. Motivated, hardworking, enthusiastic, professional, personable, energetic, and reliable. Experienced business owner committed to my clients’ success.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Client Service Officer
Department of Housing
- Provide support and assistance to individuals and families accessing housing services.
- Conduct needs assessments and develop tailored support plans.
- Collaborate with other service providers and community organizations to ensure comprehensive support.
- Maintain accurate records and documentation of client interactions and progress.
- Assist clients with navigating housing applications and securing suitable accommodation.
- Advocate for clients' needs and rights within the housing system.
- Core Competencies & Responsibilities:
PTL Team Member
Complete Office Supplies
01.2022 - Current
- Collecting data from Excel spreadsheets and prioritising picking stock from the allocated areas within the warehouse for deliveries the next day.
- Core Competencies & Responsibilities:
Owner/Driver
Furian Pty Ltd
01.2012 - Current
- Business owner – oversee and set budgets and contracts, perform payroll functions, such as maintaining timekeeping information, invoicing, and record-keeping for own business and in accordance with company procedures.
- Driver – safely operating a 2-ton van, transporting products with zero incidents over 12 years.
- Inventory verification – checking loads against shipping papers, maintaining vehicle logs and cargo stock, collaborating with managers, reps, and pickers to solve order issues.
- Promote new business – liaise with reps to identify and bring in new business.
- Manage loading and unloading – maintaining package integrity and customer safety and satisfaction.
- Core Competencies & Responsibilities:
Manager - Produce
Woolworths Pty Ltd
01.2006 - 01.2011
- Liaise with company management – devise and deliver procedures to increase sales, promote return foot traffic. Provide assistance for new store fitouts (in various stores).
- Customer service – respond to customer inquiries and complaints.
- Mentor/coach – team members in the business.
- Provide daily plans – collate sales results, implement strategies to increase sales.
- Receiving – oversee all related duties as assigned by senior management, implement, and follow established procedures; including inspecting deliveries; pricing products and restocking to ensure high standards of quality and accuracy.
- Budgeting – managing department expenses, improving operations and efficiencies, monitoring and controlling labour costs, and reducing losses caused by shrinkage or damages.
- Monitoring and evaluating performance – maintain accurate records on all important matters, including associate sales plans, performance, and discipline.
- Staff Supervision – developing individual performance and professional development plans for staff members in line with Woolworths' key responsibilities. Oversee and train staff in effective customer service.
- Digital services – Oversee the implementation of digital scanning and inventory procedures – Auto stocker.
- Core Competencies & Responsibilities:
Manager - Delicatessen
Woolworths Pty Ltd
01.2005 - 01.2006
- Liaise with company management.
- Develop and deliver procedures to increase sales, promote return foot traffic, and promote business.
- Oversee and train staff in effective customer service.
- Respond to customer inquiries and complaints.
- Coach and mentor team members in the business.
- Provide daily plans and collate sales results.
- Implement strategies to increase sales.
- Liaise with new store managers, providing assistance for new store fitouts.
- Core Competencies & Responsibilities:
Trainee Manager – Receiving
Woolworths Pty Ltd
01.2000 - 01.2005
- Ongoing training in all departments.
- Customer relations.
- Monitoring and replenishing stock levels.
- Checkout operations.
- Core Competencies & Responsibilities:
Education
No Degree - Family And Community Services
Gen U
Melbourne, VIC11-2024
Skills
- Certificate III in Community Service
- Statement of Attainment First Aid St Johns
- Currently Registered with the Maple Organisation
- Ability to be flexible in a work environment, able to inject new ideas into existing duties Agile thinker, able to plan, prepare, and implement programs
- Proactive problem solver who is agile and thinks well “outside of the box”
- Proven team player, who also works well independently with little or no supervision
- Strong communicator with excellent written and verbal skills and who understands the importance of active listening Also fluent in Spanish
- Highly experienced and effective in customer service with a genuine desire to help others
- Open-minded and understanding of the importance of workplace diversity Appreciative of equity and equality
- Excellent stakeholder management skills Flexible and able to work across different areas
- Excellent organizational skills, with proven ability to multitask, time manage, and assess priorities and workloads even when working under pressure and meeting achievable deadlines
- Critical and analytical thinker with the ability to creatively problem-solve and quickly adapt to change
- Digital competence in MS Office – in particular Word and Excel, various digital scanners
- Works well under time pressure and understands the importance of meeting agreed timelines
- A current Forklift Licence
- Mentoring
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Clear communication
- Collaboration and teamwork
- Attention to detail
- Following instructions
- Flexible schedule
- Leadership qualities
- Workplace safety
- Computer skills
- Creativity and innovation
- Organizing work stations
- Goal setting and achievement
- Product knowledge
- Complaint resolution
- Relationship building
- Order preparation
- Team building
- FLUENT IN Spanish
- Continuous development
- Task prioritization
- Staff education and training
- Quality inspections
- Conflict resolution
- Budgeting and finance
- Data entry
- Willingness to learn
- Safety
- Multitasking
- Active listening
Certification
- Community Service, Gen U - 12 monthsStatement of Attainment First Aid St Johns.
- Currently Registered with the Maple Organisation.
Languages
English
Full Professional
Spanish
Professional Working
Timeline
PTL Team Member
Complete Office Supplies
01.2022 - Current
Owner/Driver
Furian Pty Ltd
01.2012 - Current
Manager - Produce
Woolworths Pty Ltd
01.2006 - 01.2011
Manager - Delicatessen
Woolworths Pty Ltd
01.2005 - 01.2006
Trainee Manager – Receiving
Woolworths Pty Ltd
01.2000 - 01.2005
Client Service Officer
Department of Housing
No Degree - Family And Community Services
Gen U
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