Dedicated retail leader with a focus on staff development and operational excellence. Known for strong decision-making and time management skills. Ready to leverage expertise to drive sales and improve the overall customer experience.
Work History
Assistant Manager- FFM
9 Years 10 Months
Dan Murphys | 08.2016 - Current
Led team in achieving store operational goals through effective staff training and development.
Streamlined inventory management processes to enhance product availability and reduce stock discrepancies.
Oversaw cash handling procedures, ensuring accuracy and compliance with company policies.
Developed promotional displays to maximize product visibility and drive sales performance.
Supervised day-to-day operations to meet performance, quality and service expectations.
Maintained a clean, safe, and organized store environment to enhance the customer experience.
Demonstrated expertise in payroll management and scheduling processes.
Trainee Manager/ Duty Manager
5 Years
Dan Murphys | 08.2011 - 08.2016
Assisted customers with product selection and inquiries to enhance shopping experience.
Maintained store cleanliness and organization to ensure optimal customer flow.
Collaborated with team members to restock inventory efficiently and accurately.
Operated point-of-sale systems to facilitate smooth transaction processes.
Developed knowledge of product offerings to provide informed recommendations.
Supported promotional activities by setting up displays and signage effectively.
Night Fill 2IC
5 Years 1 Month
Woolworths Supermarket | 07.2006 - 08.2011
Supervised daily operations, ensuring compliance with company policies and procedures.
Trained and mentored team members to enhance performance and customer service skills.
Executed daily shop preparation tasks, ensuring full stock and tidy environment for seamless next day trading.
Education
High School Diploma
South Grafton High School | South Grafton, NSW | 12-2004
Skills
Customer service
Money handling
Team leadership
Decision-making
Time management
Staff training and development
Task delegation
Retail operations
Recruiting and interviewing
Scheduling and planning
Workplace safety compliance
Inventory management
Certification
NSW RSA with licensee training
first aid certificate
return to work training (NSW)
20 years experience with electric pallet jack and pedestrian forklift