Anthony Pham
Springvale,VIC
Summary
Hardworking employee enthusiastic about learning the Automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Goes above and beyond to exceed the bare minimum. With exceptional success in business-to-consumer sales skills allowed me to ascend the ranks with zero prior sales skills.
Overview
4
4
years of professional experience
Work History
Sales Consultant
Optus
01.2023 - Current
- Generated increased sales revenue through effective lead generation and follow-up efforts.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Played key role in boosting sales performance of my store to first place in Victoria
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
Customer Contact Officer
Serco Global Services
12.2021 - 10.2022
- Improved overall department efficiency by streamlining processes.
- Handled inbound calls during peak covid and maintained integrity during stressful times.
- Improved team morale by reassuring colleagues.
- Resolved customer complaints with empathy, resulting in increased loyalty and trust.
Fresh Service Team Member
Woolworths
12.2019 - 10.2020
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
Education
High School Diploma -
Wellington Secondary College
Mulgrave10.2020
Online Cyber Security Course -
The Learning People
Skills
- Product and Service Knowledge
- Community Networking
- Time Management
- Leadership
- Stress management
- Customer Satisfaction
- Sales Development
- Trend Awareness
- Upselling Strategies
Accomplishments
- Averaged top 3 in the first 5 months, maintained a top 5 spot after 7 months and remained consistent at Optus.
- Played a key role in bring my current location from last place to top 3 in Victoria
- Overachieved an average of 150% to target by introducing aggressive sales tactics.
Gym, Sports, Learning
- Firm believer in growth towards your career, body and mind.
- Part time body builder.
- Variety of commitments in sports ie Basketball, Volleyball and badminton at a younger age.
- Actively tries to learn from resources on how to improve sales, communication and leadership skills
- Currently in the process of learning how to speak Vietnamese and Mandarin
Timeline
Sales Consultant
Optus
01.2023 - Current
Customer Contact Officer
Serco Global Services
12.2021 - 10.2022
Fresh Service Team Member
Woolworths
12.2019 - 10.2020
High School Diploma -
Wellington Secondary College
Online Cyber Security Course -
The Learning People
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