Anthony Rees
Hamilton,VIC
Summary
Dynamic and detail-oriented professional with extensive experience as a Senior Receptionist at Hamilton Family Practice. Expert in scheduling appointments and managing patient records, while fostering strong relationships through exceptional communication. Proven ability to enhance operational efficiency and ensure patient satisfaction through effective payment processing and compassionate care.
Overview
14
14
years of professional experience
1996
1996
years of post-secondary education
Work History
Senior receptionist
Hamilton Family practice
Hamilton, Vic
04.2023 - Current
- Scheduled appointments efficiently, coordinating with providers and patients effectively.
- Maintained patient records, ensuring confidentiality and accurate information management.
- Handled phone calls, providing information and assistance to patients as needed.
- Processed patient payments and insurance claims, maintaining financial accuracy.
- Collaborated with medical staff to ensure smooth patient flow throughout the practice.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored schedules and calendar obligations for executives.
- Managed the maintenance of office equipment such as printers and photocopiers.
- Organized mailings of outgoing packages and letters on behalf of the company.
- Ordered stationery items when stock was running low in order to maintain adequate supply levels.
- Responded to emails from customers promptly and professionally.
- Answered incoming calls in a timely manner, responding to inquiries or transferring calls as needed.
- Handled confidential information with discretion while maintaining security protocols.
- Scheduled meeting rooms for staff members based on availability and need.
- Performed daily data entry tasks such as entering customer information into databases.
- Updated visitor logs with arrival times, contact details, purpose of visit.
- Greeted and welcomed visitors, clients, and customers in a professional manner.
- Enforced safety regulations within the premises according to company policy.
- Processed customer payments using point-of-sale systems accurately and efficiently.
- Maintained an organized reception area by tidying up furniture, restocking supplies, and organizing paperwork.
- Created name tags for employees at conferences or events held by the organization.
- Welcomed visitors and customers by greeting and answering or directing inquiries.
- Handled diverse needs for clients in-person, by phone or through email.
- Performed data entry and other administrative tasks to support departments.
- Facilitated smooth communication between staff and senior management through diligent message delivery.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Ensured all guests were comfortable while they waited for their appointment.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
Private Carer
Stay and Independence Australia
Hamilton victoria, 3300
08.2012 - 04.2023
- Assisted clients with daily living activities and personal care needs.
- Provided companionship and emotional support to enhance client well-being.
- Administered medications according to prescribed schedules and guidelines.
Education
Certificate 4 In Disability - Certificate 4 in Disability
Hamilton Tafe
Hamilton Victoria, Vic 01.2012 - 11.2012
Bachelor of Arts - Ceramics
Rmit
Melbourne , VIC 03.1991 - 03.1995
Luther Collage
Melbourne , VicSkills
- Scheduling appointments
- Patient record management
- Payment processing
- Office equipment maintenance
Timeline
Senior receptionist
Hamilton Family practice
04.2023 - Current
Private Carer
Stay and Independence Australia
08.2012 - 04.2023
Certificate 4 In Disability - Certificate 4 in Disability
Hamilton Tafe
01.2012 - 11.2012
Bachelor of Arts - Ceramics
Rmit
03.1991 - 03.1995
Luther Collage