Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Sarah Rowe

Regents Park,QLD

Summary

My name is Sarah and I am a passionate hardworking individual who wishes to seek and maintain full-time position that offers professional challenges.

My working history reflects a successful career in various positions within the disability sector.

I entered the industry of disability 12 years ago because I have a passion for helping others. I started as a special education teachers aid and then moved into the community sector as a Support Worker.

I am currently working in the Employment Services sector working with customers who have a variety of disabilities needing assistance in finding meaningful employment.

Pervious to my current role I was working in a management position overseeing Supported Independent Living Accommodation houses.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Disability Employment Consultant

Maxima Group
08.2023 - Current
  • Enhanced client employability by developing customized job search strategies and providing effective resume writing assistance.
  • Collaborated with local employers to create employment opportunities for disabled clients, fostering strong relationships within the community.
  • Implemented comprehensive vocational assessments to identify client strengths, skill sets, and career interests, enabling the development of tailored employment plans.
  • Provided ongoing support and coaching to clients during their job search process, resulting in successful employment placements.
  • Assisted clients in overcoming barriers to employment through individualized coaching sessions that addressed specific challenges and needs.
  • Conducted thorough labor market research to identify suitable job opportunities for disabled clients based on their skills and preferences.
  • Developed innovative job placement strategies by collaborating with other disability service providers and sharing best practices across industry networks.
  • Organized workshops and training sessions focusing on essential skills like interviewing techniques, workplace etiquette, and conflict resolution, leading to increased client confidence in navigating the job market.
  • Monitored client progress throughout the entire employment process, adapting strategies as needed to maximize success rates in securing sustainable work placements.
  • Maintained accurate documentation of all services provided to clients while adhering to strict confidentiality guidelines set forth by regulatory agencies.
  • Facilitated successful employer-employee matches by cultivating a deep understanding of company cultures and values within each organization partnered with our agency.
  • Utilized adaptive technologies when necessary to enhance the accessibility of resources for disabled clients during their job search efforts.
  • Advocated for disability-friendly policies and practices within partnered organizations to promote inclusivity and long-term success for clients.
  • Provided ongoing support to employed clients through regular check-ins, addressing any workplace issues or concerns as they arose to maintain stable employment.
  • Educated local businesses about the benefits of employing individuals with disabilities, including tax incentives and the value of diverse workforce contributions.
  • Continuously expanded professional knowledge by attending conferences, workshops, and industry events focused on best practices in disability employment services.
  • Communicated and exchanged information with assigned case manager and other team members involved with assigned participants.
  • Monitored participant's progress and provided encouragement and motivation to succeed.
  • Participated in community programs and events to communicate and promote development of job opportunities for participants.
  • Interviewed participants and other supports to determine interests, desires, barriers and skills.
  • Conducted assessments, interviews, and job trials with clients to develop person-centred plans for employment and support.
  • Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
  • Recognized client employment barriers and devised strategies to resolve.
  • Assisted clients with completing job applications and submitting resumes to improve interview chances.
  • Updated client records to reflect personal information, qualifications and career aspirations.
  • Maintained records of consumer employment activity such as potential and current employers.
  • Improved office efficiency by effectively managing internal communications and correspondence.
  • Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
  • Effectively completing all administration tasks with in a timely manner- Including, emails, file management, booking and conducting appointment

Disability Team Leader/Housing Case Manager

Future Independence Disability Services
05.2019 - 07.2023
  • Currently overseeing SIL ( Supported Independent Living Accommodation Houses) While also delivering services to individuals funded under the NDIS.
  • 3 Years experience working with participants with Mental Health disorders such as, PTSD, Depression, Anxiety, ADHD, Substance Abuse, Schizophrenia, OCD, Personality Disorders, ABI ( Acquired Brain Injuries)
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service in line with company core values.
  • Built strong relationships with participants and their stakeholders through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Understanding of participants NDIS plans and working collaborative with stakeholders to effectively use their packages
  • Developed and created programs and monitored effectiveness against individual participant needs.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Coordinated individual referrals to obtain community services, advocated for participant needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
  • Effectively delivery of service delivery and implementing safety plans for with participants with high complex needs, including participants with mental health and high behavioural needs.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Coordinated monthly meetings for internal and external groups.
  • Delivering of written services agreements, risk assessments and other documents required for onboarding new participants in line with organisation processes, policies and procedures.
  • Worked with in a team with other Managers for creating and delivering rosters
  • Provided assistance in daily living activities by dressing, grooming, bathing and toileting participants
  • Developing and Interpreting Individual Care Plans
  • Kept accurate records for client files and handled related paperwork.
  • Adhered to company requirements for participant interactions and care standards.
  • Kept detailed daily logs with care actions, participant behaviour's and incidents.
  • Develop and implement social activities, develop programs and routines in line with participant care plans to increase individual growth
  • Checked medication schedules and participant needs to enforce medication administration standards team-wide in line with NDIS standards and companies Medication procedures.
  • Drove clients safely to social activities and appointments.
  • Established nutritious meal plans and prepared daily offerings to meet patient dietary needs.
  • Developed programs and Supported clients with mental health support and physical activities to accomplish quality of life and sustain needs.
  • Assisted clients with self-administered medications.
  • Monitored participant's progress and provided encouragement and motivation to succeed.
  • Held weekly team meetings to inform team members on company news and updates.
  • Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Managed caseload to satisfy multiple clients with diverse needs.
  • Worked with medical teams, patients and families to implement effective treatment plans.

Teacher's Aide

Logan City Special School, Education Queensland
01.2012 - 06.2019
  • Supported student learning objectives through personalized and small group assistance.
  • Working with children with complex challenging behaviours, Identifying personalised support needs and implementing strategies to assist in their behavioural needs.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Assisted teachers with supervision and care of group of up to 10 children with various support needs.
  • Promoted physical, mental and social development using classroom games and activities.
  • Managed classroom activities and redirected problematic behaviour.
  • Provided teacher support with curriculum delivery and student behaviour management.
  • Implemented behaviour redirection methods to address problematic issues.
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies.
  • Worked in self-contained and resource environments to teach students variety of skills.
  • Monitored student progress and behaviour.
  • Tutored special needs students in all academic areas.
  • Delivered personalized educational, behavioural and emotional support to individual students to enable positive learning outcomes.
  • Supported teacher in development of individual learning strategies.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Built and maintained effective communication and relationships with students, teachers, support staff and parents.
  • Assisting children with intellectual disabilities to work experience and assisting with gaining certificates in chosen fields to gain higher education to potentially gain employment.

Team Leader, Disability Client Services

Ability Care
09.2018 - 05.2019
  • Prepared and maintained records and case files detailing clients' personal and eligibility information, services provided and relevant correspondence.
  • Assisted individuals with addressing disabilities and developing career plans.
  • Handled caseload of more then 30 clients.
  • Provided direct personalised care for participants with a wide rang of complex needs including mental health support.
  • Liaised with community partners to enhance volunteer/employment opportunities for individuals with disabilities.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to participants, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.
  • Work with participants with complex high behavioural needs, maintaining client and colleague safety
  • Organising and delivering programs to cater for various needs
  • Service delivery for participants under the NDIS
  • Manual handling, hoisting, transferring
  • Personal care for participants with physical needs
  • PEG Feeding
  • Providing personalised care participants ranging from the age of 8 to 60 with various disabilities and needs within different ratios
  • Working effectively within a team and unsupervised

Education

Certificate III - Individual Support, Aging And Disability

Strategix Training Instutute
Loganholme, QLD
09.2018

Skills

  • Encouraging and facilitating Teamwork and Collaboration
  • Overseeing Daily Activities including management of 15 staff members
  • Work Planning and Prioritization
  • Facilitating Continuous Professional Improvement
  • Coaching and Mentoring of members of staff
  • Giving Constructive Feedback to ensure quality of services
  • Evaluating Employee Work, including performing yearly staff appraisals
  • Excellent Verbal and Written Communication
  • Onboarding and Orientation of new employees
  • Excellent attention to Detail
  • Staff Training, Including Insulin pump training, CPI training ( Crisis Prevention Intervention)
  • Knowledge and experience in interpreting Behavior Support Plans and implementing relevant strategies
  • Seizure Management
  • Leading Team Meetings
  • Experience working with participants with complex mental health and behavioral needs
  • Excellent Time Management skills
  • Experience supporting participants with type 1 @ 2 diabetes and understanding dietary requirements

Certification

  • Open Drivers Licence
  • Certificate 3 Individual Support, Disability and Aging
  • COVID Vaccinated, 3 boosters
  • NDIS screening card, Blue and Yellow
  • First Aid and CPR- current
  • Mental health First aid certificate
  • Level 1 sports first aid trainer
  • Insulin pump training for type 1 diabetes conducted through Medtronic
  • CPI trainer and assessor Safety Intervention Instructor competed June 2023
  • Asthma training
  • Epilepsy training
  • MAPA

Additional Information

References,


Logan City Special School

Jorika Grobler- Senior Teacher

0400 135 624


Future Independence Disability Services

Lorraine Morton- Senior Service Manager

0426 613 039

Timeline

Disability Employment Consultant

Maxima Group
08.2023 - Current

Disability Team Leader/Housing Case Manager

Future Independence Disability Services
05.2019 - 07.2023

Team Leader, Disability Client Services

Ability Care
09.2018 - 05.2019

Teacher's Aide

Logan City Special School, Education Queensland
01.2012 - 06.2019

Certificate III - Individual Support, Aging And Disability

Strategix Training Instutute

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