Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Anthony Saratsiotis

Reservoir,VIC

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

4
4
years of professional experience

Work History

Assistant Store Manager

Optus Retail
04.2023 - Current
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Operations Manager

Optus Retail
10.2021 - 04.2023
  • Led successful change initiatives, ensuring seamless transitions during organizational restructuring efforts.
  • Developed robust contingency plans to ensure business continuity during unforeseen disruptions.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.

Assistant Store Manager

Optus Retail
10.2019 - 10.2021
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Assisted in recruiting, hiring and training of team members.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.

Education

Northcote High School
Northcote, VIC

Skills

  • Time Management
  • Customer experience
  • Customer Relations
  • Employee Scheduling
  • Inventory Control
  • Performance Improvement
  • Operations
  • Mentoring and Coaching
  • KPI Tracking
  • Staff hiring
  • Staff Management

Languages

English
Native or Bilingual
Greek
Limited Working

Timeline

Assistant Store Manager

Optus Retail
04.2023 - Current

Operations Manager

Optus Retail
10.2021 - 04.2023

Assistant Store Manager

Optus Retail
10.2019 - 10.2021

Northcote High School

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Anthony Saratsiotis