Anthony Shih

• Improved customer satisfaction by efficiently resolving technical issues and providing timely support. as part of this process reviewed complex and large distributed application code written in C# for finding bugs
• Write complex SQL queries for various data requirements by clients.
• Collaborated with cross-functional teams for complex problem-solving, leading to improved operational efficiency.
• Trained new hires on technical support procedures, contributing to overall team success and performance improvement.
• Conducted regular system maintenance and version upgrades tasks, ensuring optimal performance and minimizing downtime for end-user.
• Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
• Writing C# and Javascript code snippets for various requirements in my capacity

Enhanced report quality by conducting thorough research and data analysis.

Developed debtors, creditors, GL and stock reports for the ERP product using C#, VB6, SQL Server and Active reports.

Provided troubleshooting and support for the ERP application.