Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Shore

Dalby

Summary

Proven leader in branch operations management, adept at fostering client engagement and driving revenue growth. At RDO Equipment, I spearheaded initiatives that consistently exceeded performance targets through strategic business planning and exceptional customer service. My expertise in coaching and mentoring has cultivated high-performing teams, contributing to significant organizational achievements with result proven across all department, Parts, Service and Sales.

Overview

24
24
years of professional experience

Work History

Branch Manager

RDO Equipment
09.2015 - Current
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Maintained friendly and professional customer interactions.
  • Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
  • Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
  • Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
  • Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
  • Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
  • Interviewed and hired talented individuals with top-level strengths, improving organizational talent, and skill set.
  • Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
  • Met deadlines by proactively managing individual and team tasks and streamlining processes.
  • Developed a high-performing team through targeted recruitment, training, and performance management initiatives.

General Manager

Land Power
09.2012 - 09.2015
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Formulated policies and procedures to streamline operations.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
  • Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.

Sales Manager

Chesterfield Australia
11.2006 - 12.2012
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
  • Spearheaded launch of new products, conducting market research and guiding development team on customer needs.
  • Streamlined sales processes for efficiency, adopting new CRM tools and technologies.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Sales Representative

Simplicity Australia
01.2001 - 11.2006
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Collaborated with marketing department to align sales strategies with new campaigns.
  • Stayed up-to-date with industry trends to position company as market leader.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Developed, maintained and utilized diverse client base.

Education

High School Diploma -

Dalby High School
Dalby, QLD

Diploma Level 5 - Business Diploma

MTA
Brisbane, QLD

Skills

  • Branch operations management
  • Customer service
  • Client Engagement
  • Excellent time management skills
  • Coaching and mentoring
  • Team supervision
  • Relationship building and management
  • Performance reviews
  • Public speaking
  • Operational reports
  • Key performance indicators
  • Business planning

Timeline

Branch Manager

RDO Equipment
09.2015 - Current

General Manager

Land Power
09.2012 - 09.2015

Sales Manager

Chesterfield Australia
11.2006 - 12.2012

Sales Representative

Simplicity Australia
01.2001 - 11.2006

High School Diploma -

Dalby High School

Diploma Level 5 - Business Diploma

MTA

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Anthony Shore