Summary
Overview
Work History
Skills
Certification
Education
Timeline
Generic
Kate Shortt

Kate Shortt

Aspley ,QLD

Summary

A high achieving University student and

compassionate Support Worker known for high productivity and efficient task completion. Skilled in behavior modification, crisis intervention, and adaptive communication techniques. Excel in empathy, active listening, and patience, ensuring effective support and positive outcomes for individuals in care.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Support Worker

Sequal Ltd
Brisbane, QLD
02.2024 - Current
  • Provided emotional and practical support to vulnerable adults.
  • Accompanied clients to medical appointments and assisted them with their daily needs.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Monitored client wellbeing and reported any changes or concerns to relevant staff members.

Support Worker

Healthcare Australia
Brisbane, QLD
03.2024 - 05.2024
  • Assisted clients with personal care, such as showering and dressing.
  • Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
  • Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
  • Encouraged service users to participate in social activities that promoted their physical health and mental wellbeing.

Support Worker

Caringa Australia Ltd
Grafton, NSW
10.2022 - 02.2024
  • Personal Care: Assisted clients with daily living activities, including bathing, dressing, grooming, and meal preparation, ensuring their comfort, dignity, and well-being.
  • Individualized Support: Developed and implemented personalized care plans based on each client's unique needs, preferences, and goals, fostering independence and enhancing their quality of life.
  • Emotional Support: Provided compassionate emotional support to clients, actively listening to their concerns, and promoting a positive, nurturing environment.
  • Mobility Assistance: Supported clients with mobility challenges by aiding in transfers, using mobility aids, and ensuring a safe and accessible environment both at home and in the community.
  • Medication Administration: Administered prescribed medications according to care plans, maintaining accurate records, and ensuring compliance with medical guidelines.
  • Community Engagement: Facilitated clients' participation in community activities, social events, and educational programs, promoting social inclusion and enhancing their sense of belonging.
  • Advocacy: Acted as an advocate for clients, ensuring their rights and needs were respected and addressed in all care and service delivery aspects.
  • Documentation: Maintained detailed and accurate records of client progress, care activities, and incidents, ensuring compliance with organizational policies and legal requirements.
  • Collaboration: Worked closely with healthcare professionals, family members, and other support workers to provide holistic care, ensuring a coordinated approach to client support.
  • Health and Safety: Ensured the safety and well-being of clients by adhering to health and safety protocols, identifying risks, and taking appropriate action to prevent accidents and injuries.

Shift Supervisor

Cotton On Mega
Grafton, NSW
03.2019 - 07.2022
  • Leadership and Team Management: Led and motivated a team of retail associates to achieve daily sales targets and deliver exceptional customer service, ensuring a positive and productive work environment.
  • Sales Performance: Monitored store performance, analyzed sales data, and implemented strategies to drive sales and meet store goals, contributing to the overall success of the business.
  • Customer Service: Resolved customer inquiries and complaints, ensuring high customer satisfaction and loyalty by providing personalized and efficient service.
  • Training and Development: Provided on-the-job training for new staff and coached team members on sales techniques, product knowledge, and company policies to enhance team performance.
  • Store Operations: Managed daily store operations, including opening and closing procedures, cash handling, banking, and reconciliation, ensuring compliance with company standards.
  • Inventory Management: Oversaw stock levels, conducted inventory counts, and coordinated with the store manager to replenish stock, minimizing stock loss, and ensuring product availability.
  • Visual Merchandising: Assisted in maintaining the store's visual standards by implementing seasonal displays, arranging merchandise, and ensuring the store layout was appealing and aligned with brand guidelines.
  • Health and Safety Compliance: Ensured the store adhered to all health and safety regulations, conducting regular checks and addressing issues promptly to maintain a safe environment for staff and customers.

Customer Service Team Member

KFC
Grafton, NSW
01.2016 - 01.2021
  • Customer Service: Provided excellent customer service by taking orders, handling inquiries, and resolving complaints in a fast-paced environment, ensuring a positive dining experience for customers.
  • Food Preparation: Prepared and cooked a variety of menu items according to KFC's standards, maintaining high levels of food safety and hygiene.
  • Team Collaboration: Worked effectively with team members to ensure smooth operations during peak hours, contributing to a cooperative and efficient work environment.
  • Cash Handling: Accurately handled cash transactions, operated the point-of-sale (POS) system, and balanced cash drawers at the end of shifts.
  • Inventory Management: Assisted with stock management, including receiving deliveries, stocking shelves, and conducting regular inventory checks to prevent shortages.
  • Cleaning and Maintenance: Ensured the cleanliness of the dining area, kitchen, and restrooms, adhering to strict hygiene standards and contributing to a safe working environment.

Skills

  • Customer Service
  • Teamwork
  • Communication
  • Leadership
  • Time Management
  • Problem-Solving
  • Attention to Detail
  • Compassion & Empathy
  • Cash Handling
  • Health & Safety
  • Flexibility
  • Training & Development
  • Operational Management
  • Visual Merchandising
  • Personal Care

Certification

  • CPR and First Aid
  • Manual Handling
  • Certificate 3 Individual support

Education

Highschool Graduate 2019

Griffith University Student 2024 current

Timeline

Support Worker

Healthcare Australia
03.2024 - 05.2024

Support Worker

Sequal Ltd
02.2024 - Current

Support Worker

Caringa Australia Ltd
10.2022 - 02.2024

Shift Supervisor

Cotton On Mega
03.2019 - 07.2022

Customer Service Team Member

KFC
01.2016 - 01.2021

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Kate Shortt