Anthony Swaine
Kippa-Ring,QLD
Summary
At The Wesley Hospital, I excelled as an Orderly, enhancing patient care efficiency and streamlining workflow through proactive patient transportation and medical equipment setup. Demonstrating compassion and empathy, I significantly contributed to creating a safe and optimal recovery environment, showcasing my ability to perform critical tasks independently and with significant impact.
Overview
40
40
years of professional experience
Work History
Orderlies
The Wesley Hospital
Brisbane, QLD
10.1997 - Current
- Assisted nursing staff with patient care tasks, resulting in a more streamlined workflow.
- Assisted in transferring patients between departments, facilitating efficient coordination of healthcare services.
- Enhanced the efficiency of daily operations by taking initiative in performing necessary tasks without direct supervision.
- Maintained a clean and safe environment for patients, ensuring optimal recovery conditions.
- Provided exceptional support during emergency situations, enabling swift response from medical teams.
- Contributed to infection control measures by diligently disinfecting surfaces and equipment.
- Collaborated with interdisciplinary teams to enhance the overall quality of patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Transported patients via wheelchair to and from rehabilitation and daily activities.
- Provided physical support to patients through diverse types of mobility assistance.
- Managed time efficiently while balancing multiple responsibilities, ensuring that all tasks were completed in a timely and accurate manner.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Checked patient rooms for adequate linens and supplies and restocked as necessary.
- Collected laboratory specimens, dropped off at laboratories and picked up test results.
- Facilitated patient mobility by properly utilizing equipment such as wheelchairs or stretchers while adhering to safety protocols.
- Strengthened communication between hospital departments by effectively relaying accurate information about patient status and needs.
- Warmly greeted patients and visitors and made each feel welcome.
- Improved patient satisfaction by providing attentive and efficient transport services.
- Participated in ongoing training opportunities to continuously refine skills and stay current on best practices within the field.
- Supported positive patient outcomes by closely monitoring vital signs and reporting any changes to nursing staff immediately.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Demonstrated empathy and compassion when interacting with patients, fostering trust and rapport.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Maintained clean and safe environment to promote patient safety and comfort.
- Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
- Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
- Responded to emergency situations to help with lifting and transporting patients.
- Cleaned, sanitized and moved hospital equipment.
- Delivered meals and snacks to patients in accordance with dietary requirements.
- Helped other staff with patient transfers by moving patients between departments.
Shop Assistant
Coles Supermarket
New Farm, QLD
06.1995 - 09.1997
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Contributed to team success by supporting colleagues during peak periods or staff shortages.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Remained calm and composed in tense situations involving angry or upset customers.
- Maximized safety and production levels by frequently cleaning and organizing work areas.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Educated customers on benefits of sustainable and ethically sourced products, aligning with company values and customer expectations.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Resolved customer complaints with empathy and professionalism, maintaining positive relationships.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.
- Helped customers make informed decisions, providing detailed product information and advice.
- Engaged in friendly conversation with customer to better uncover individual needs.
Hospital Cleaner
The Wesley Hospital
Brisbane, QLD
03.1993 - 09.1995
- Enhanced patient comfort by maintaining cleanliness and sanitation of hospital rooms and common areas.
- Assisted in emergency situations, providing prompt cleanup services after accidents or spills to minimize hazards and maintain safety standards.
- Safeguarded patient privacy by adhering to strict confidentiality policies while performing cleaning duties in occupied rooms.
- Received positive feedback from supervisors for exceptional attention to detail when conducting deep-cleaning projects throughout the hospital.
- Promoted a safe working environment for all personnel by consistently utilizing proper personal protective equipment and following safety guidelines.
- Reduced infection rates by diligently disinfecting surfaces and equipment in accordance with established protocols.
- Participated in ongoing professional development opportunities focusing on infection control techniques, improving overall department performance levels.
- Ensured optimal facility appearance for patients, staff, and visitors through regular floor care, trash removal, and detail cleaning tasks.
- Streamlined daily operations by effectively collaborating with nursing staff to complete tasks during optimal time frames.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Storeman and Packer
House of Jennings
Lindum QLD
05.1984 - 09.1988
- Maintained a clean and clutter-free warehouse, ensuring easy access to products and adherence to safety guidelines.
- Maintained a safe work environment by adhering to workplace health and safety standards, conducting regular inspections, and reporting hazards immediately.
- Ensured timely order fulfillment through accurate picking, packing, and dispatching of goods as per customer requirements.
- Reduced product damage with proper handling, storage, and packaging techniques during loading and unloading processes.
- Optimized space utilization within the warehouse, implementing effective stacking and storage strategies.
- Conducted quality checks on incoming goods before storage or distribution to ensure they met company standards.
- Managed inventory levels effectively by conducting regular stocktakes and updating the tracking system accordingly.
- Enhanced inventory accuracy by consistently maintaining organized and up-to-date records of all stock items.
Education
Year 10 -
Boys Town
Beaudesert, QLDSkills
- Patient transportation
- Basic Life Support
- Compassion and Empathy
- Medical Equipment Setup
Timeline
Orderlies
The Wesley Hospital
10.1997 - Current
Shop Assistant
Coles Supermarket
06.1995 - 09.1997
Hospital Cleaner
The Wesley Hospital
03.1993 - 09.1995
Storeman and Packer
House of Jennings
05.1984 - 09.1988
Year 10 -
Boys Town