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Anthony Waddell
Managment
Braidwood,NSW
Work Preference
Summary
Analytical Business Manager with extensive experience in enhancing operational efficiency and fostering cross-departmental collaboration. Proven ability to implement effective management strategies that drive productivity and ensure compliance with industry standards. Committed to maintaining professionalism while resolving issues and exceeding organizational goals.
Overview
1
1
Certification
45
45
years of professional experience
7
7
years of post-secondary education
Work History
Office Manager
Braidwood Buses
01.2024 - 08.2026
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Interceded between employees during arguments and diffused tense situations.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Trained team members on new hotel services and products to support promotional efforts.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Developed internal requirements and standards to minimize regulatory risks and liability across programs.
- Monitored front areas so that questions could be promptly addressed.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Kept high average of performance evaluations.
- Completed bi-weekly payroll for 12 employees.
Centre Manager
St Vincent De Paul
01.2022 - 12.2023
- Checked facility, employee work and service levels to maintain compliance with company and industry standards.
- Directed daily operations at busy 2nd hand retail store
- Directed daily operations at busy Retail business
- Managed work and performance of more than 9 employees.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Interacted well with customers to build connections and nurture relationships.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Reduced operational risks while organizing data to forecast performance trends.
- Assisted in recruiting, hiring and training of team members.
Bank Manager
Westpac Banking Corporation
04.1981 - 06.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers and provided outstanding customer service.
- Recommended complementary purchases to customers, increasing revenue.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Prioritized helping customers over completing other routine tasks in store.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Monitored customers for signs of security concerns and escalated issues to management.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
No Degree - Bus Owners Accreditation
Sydney University
Sydney 06.2024 - 11.2024
High School Diploma -
Braidwood High School
Braidwood 02.1974 - 11.1980
Skills
- Fleet Operations Management
- Regulatory Compliance
- Financial Operations
- Staff Management and Coaching
- Staff Recruitment
- Time Management
- Risk Mitigation
- Business operations
- Customer Service and Focus-Driven
- Client Relationship Management
- Relationship Management
- Stakeholder Engagement
- Occupational Health and Safety
- Conflict Resolution
- Effective Communication
- Microsoft Office proficiency
- XERO Finance and Accounting
- Positive attitude
Certification
- Target Selection Accreditation (TSI), Connect, Serve, Refer (Westpac Induction Program), Manager as Coach, Manager as Assessor, Westpac Internal Compliance requirements, Tier 2 Accredited, XERO - Payroll and Invoicing, Bus Operators Accreditation.
Accomplishments
- Attended Westpac Top Team on three separate occasions for performance and contribution to the success of Woden Plaza, Dickson, and Canberra City branches based on performance and growth in business for Westpac, consistently meeting branch business targets.
- Nominated and awarded Westpac's Local Hero award for seven consecutive periods in a row, received awards for Teamwork, Coaching, and Community Involvement.
- Positioned St Vincent De Paul Braidwood as a top-performing business within the St Vincent De Paul Society.
- Completed the NSW Bus Owners Accreditation programme to ensure the smooth operation of Braidwood Buses and provide owners with the opportunity for time out of the business.
Timeline
No Degree - Bus Owners Accreditation
Sydney University
06.2024 - 11.2024
Office Manager
Braidwood Buses
01.2024 - 08.2026
Centre Manager
St Vincent De Paul
01.2022 - 12.2023
Bank Manager
Westpac Banking Corporation
04.1981 - 06.2021
High School Diploma -
Braidwood High School
02.1974 - 11.1980