Verified
This profile is verified using an email address.
Anthony Waddell
Office Manager
Braidwood,NSW
Summary
Analytical Business Manager with extensive experience in enhancing operational efficiency and fostering cross-departmental collaboration. Proven ability to implement effective management strategies that drive productivity and ensure compliance with industry standards. Committed to maintaining professionalism while resolving issues and exceeding organizational goals.
Overview
1
1
Certification
19
19
years of professional experience
Work History
Office Manager
Braidwood Buses
01.2024 - 08.2026
- Managed operations of school bus and charter fleet, supporting owners and ensuring smooth workflow
- Manage and allocate duties and responsibilities to 2 office staff
- Providing accurate and timely Payroll for employees
- Processed accounts payable and invoicing tasks efficiently
- Ensured compliance of drivers and office staff with safeguard measures, enhancing safety and operational integrity
- Rostering of Drivers for Charter and School Bus runs
- Tracking of Bus Services to ensure buses are meeting time schedules and standards
- Led organizational change initiatives, keeping managers, drivers, and office staff informed and aligned with new processes
- Working with Transport for NSW Representatives to ensure school travel meets requirements and guidelines
- Ensure that any change in process or procedures is completed on time and accurately to all staff
Centre Manager
St Vincent De Paul
01.2022 - 12.2023
- Established partnerships with local businesses and charities to actively contribute to community support initiatives
- Managed Occupational Health and Safety to make a safe working environment for employees and volunteers
- Changed the culture of Customer Service to a non-judgmental commitment to all customers
- Successfully built a culture of customer service with a non-judgmental approach to all customers
- Mentored and trained new employees and volunteers to enhance their skills and ensure they met role standards
- Enhanced Vinnies brand recognition in Braidwood community by increasing awareness of our services and mission
- Engaged in community activities with Vinnies Braidwood to support local outreach efforts
Bank Manager
Westpac Banking Corporation
04.2007 - 06.2021
- Managed teams of up to 15 banking professionals throughout Australia (including Manly NSW, Woden Centre ACT, Dickson ACT, Queanbeyan NSW, Alinga Street ACT, Petrie Plaza AT, Cooma NSW, Jindabyne NSW), ensuring all customer interactions remain positive and all banking professionals exceed customer service and banking solutions for all customers.
- Implemented customer-centric changes that prioritized customer needs in branch operations
- Coached and developed staff members to exceed performance objectives, enhancing overall team effectiveness
- Set individual targets and measured staff performance against set targets
- Maintained quality assurance and developed procedures that mitigated risk and reduced business exposure to loss
- Conducted candidate interviews for various positions at Westpac
Education
High School Diploma -
Braidwood Central School
Braidwood NSW11-1980
Skills
- Fleet Operations Management
- Regulatory Compliance
- Financial Operations
- Staff Management and Coaching
- Staff Recruitment
- Time Management
- Risk Mitigation
- Business operations
- Customer Service and Focus-Driven
- Client Relationship Management
- Relationship Management
- Stakeholder Engagement
- Occupational Health and Safety
- Conflict Resolution
- Effective Communication
- Microsoft Office proficiency
- XERO Finance and Accounting
- Positive attitude
Certification
- Target Selection Accreditation (TSI), Connect, Serve, Refer (Westpac Induction Program), Manager as Coach, Manager as Assessor, Westpac Internal Compliance requirements, Tier 2 Accredited, XERO - Payroll and Invoicing, Bus Operators Accreditation.
Accomplishments
- Attended Westpac Top Team on three separate occasions for performance and contribution to the success of Woden Plaza, Dickson, and Canberra City branches based on performance and growth in business for Westpac, consistently meeting branch business targets.
- Nominated and awarded Westpac's Local Hero award for seven consecutive periods in a row, received awards for Teamwork, Coaching, and Community Involvement.
- Positioned St Vincent De Paul Braidwood as a top-performing business within the St Vincent De Paul Society.
- Completed the NSW Bus Owners Accreditation programme to ensure the smooth operation of Braidwood Buses and provide owners with the opportunity for time out of the business.
Timeline
Office Manager
Braidwood Buses
01.2024 - 08.2026
Centre Manager
St Vincent De Paul
01.2022 - 12.2023
Bank Manager
Westpac Banking Corporation
04.2007 - 06.2021
High School Diploma -
Braidwood Central School