Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony Xavier

Mount Lofty,QLD

Summary

Empathetic Care Worker with sensitive and compassionate approach to cultivating trusting, stimulating and varied lifestyle for residents. Offers enhanced care with flexible learning approach for residents. Focused on providing guidance and encouragement to patients through physical and emotional support.

Overview

12
12
years of professional experience

Work History

Personal Care Worker / Office Administrator

Downs Superior Nursing Agency
12.2022 - Current
  • Maintained and delivered duties expected from PCW's working onsite in aged care facilities and hospitals.
  • Worked 3 days per week in office, allocating shifts to staff and coordinating demands of facilities as needed. for both AIN's and registered staff.
  • Liaised with DON's, CN's, NUM's and Admin in facilities daily to co-ordinate staff.
  • Addressed initial feedback on DNA staff, both positive and negative, and escalated if further disciplinary action was required.

Personal Care Worker

Palm Lake Care
05.2021 - 10.2022
  • Assisted up to 36 clients with daily living needs, including bathing and personal grooming and hygiene.
  • Monitored and assisted residents through individual Care Plans.
  • Performed safe mobility support to help patients move around personal and public spaces.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.

Insurance Claims Specialist

Suncorp Group
09.2011 - 03.2021
  • Accountable for front line contact for customers in lodgement of Motor and Home & Contents insurance claims.
  • Established and maintained extremely high level of customer service at every interaction by displaying empathy for customers.
  • Successfully meeting targets for performance over 10 consecutive years.
  • National finalist for Customer Service in 2014.
  • Deployed to disaster zones to assist customers in lodging claims and arranging cash payouts.

Education

Certified -

Mandatory Certificates
Toowoomba
12.2023

Certificate III -

AustCare Training - RTO 41507
Toowoomba, QLD
04.2021

Skills

  • Superior Customer Service
  • Excellent Time Management
  • Follows Direction
  • Team Focused
  • Displays Attention to Detail
  • Empathetic
  • Patient
  • Speaks Conversational Japanese
  • Good Sense of Humour

Timeline

Personal Care Worker / Office Administrator

Downs Superior Nursing Agency
12.2022 - Current

Personal Care Worker

Palm Lake Care
05.2021 - 10.2022

Insurance Claims Specialist

Suncorp Group
09.2011 - 03.2021

Certified -

Mandatory Certificates

Certificate III -

AustCare Training - RTO 41507

Similar Profiles

CREATE PROFILE
Anthony Xavier