Anthony Yousif

- Manage customer contacts through various methods of communication, including inbound/outbound calls, emails, chat and web forms

- Helping to drive positive change throughout the business by identifying and solving customer matters and enquiries which allows me to propose next level process improvements

- Level 2 complaint handling

- Assisting with 2IC duties for the team and undertaking senior specialist responsibilities

- Taking full ownership of customer enquiries, complaints and feedback and allowing it to improve day-to-day operations for the business

- Reviewing technical issues between agents and customers for required escalation

- Managing Zip acquired Pocketbook's customer base solely

- Assisting the Merchant Experience team when required

- Partaking in the CX-AML responsibilities

- Handling escalated matters for review and appropriate resolutions

- Being the customers voice for further business development

• Day to day club operations to ensure venue runs efficiently

• Restaurant operations and overlooking team operations

• Office administration support and warehouse operations

• Hotel operations and front desk duties

• Industry experience within the cruising and tourism sector