Summary
Overview
Work History
Education
Skills
Timeline
Generic

Anthony (Tony) Robinson

Lakes Entrance,VIC

Summary

Highly experienced in a very wide variety of workplace situations.

Very dependable and reliable, very willing to learn new skills.

An asset to any employer.

Overview

32
32
years of professional experience

Work History

Plasterer

Zagami plastering
Lakes Entrance, VIC
10.2018 - 09.2024
  • Mixed and applied plaster to walls, ceilings, and floors of buildings.
  • Measured and cut plasterboard to fit into walls or ceilings.
  • Installed metal frames for suspended ceilings.
  • Smoothed rough spots on wall surfaces using trowels and other hand tools.
  • Cleaned up work areas after job completion.
  • Used a variety of hand tools such as knives, saws, chisels, floats.
  • Utilized scaffolding when necessary during repair projects.
  • Inspected existing structures for damage before beginning repairs.
  • Placed plastic sheeting over furniture and fixtures in order to protect them from dust particles created during work activities.
  • Completed all jobs within specified deadlines without compromising quality standards.
  • Worked collaboratively with other tradespeople on construction sites.
  • Adhered strictly to health and safety regulations at all times while working onsite.
  • Used hammers and masonry saws to construct, repair and demolish concrete walls and bases.
  • Illustrated strong knowledge base of industry best practices such as choosing most optimal tools and materials for each project.
  • Applied decorative or textured finishes or coverings to designated surfaces.
  • Completed range of projects such as ornamental and flat plaster applications.
  • Communicated with clients to convey estimated time, materials, and labor for desired project.
  • Protected structures or surfaces near work areas to avoid damage or excess debris.
  • Operated power and hand sanders to prepare surfaces for pasting.
  • Loaded and unloaded materials by lifting, pushing, and pulling heavy material loads.
  • Mentored new team members and cultivated safe and team-oriented atmosphere.
  • Operated boom lifts and scissor lifts to apply and products to walls.
  • Trained team members in proper installation methods to meet project quality and efficiency standards.

Agent

Air liquide healthcare
Lakes Entrance, VIC
09.2006 - 12.2019
  • Supply and install Medical Oxygen.
  • Teach customers how to use oxygen safely.
  • Provided customer service to clients through phone and email communication.
  • Responded promptly to customer inquiries and complaints in a professional manner.
  • Assisted customers with placing orders, answering questions about products, pricing, availability, product uses and credit terms.
  • Performed administrative tasks such as data entry, filing paperwork, updating databases and preparing reports.
  • Processed payments from customers by cash, check or credit cards accurately according to company guidelines.
  • Followed established procedures for processing returns, exchanges, refunds while maintaining high levels of accuracy.
  • Participated in ongoing training programs related to job duties or responsibilities.
  • Adhered strictly to company policies regarding confidentiality of client information.
  • Delivered excellent service via inbound and outbound calling efforts,
  • Provided technical support to customers over the phone and in person.
  • Maintained accurate records of service calls, repairs, and parts used.
  • Diagnosed problems and determined solutions for various customer issues.
  • Performed onsite repair of equipment at customer locations.
  • Installed new systems according to manufacturer specifications.
  • Inspected equipment for proper operation and safety hazards prior to use.
  • Assisted with installation projects at both residential and commercial sites.
  • Responded quickly to emergency calls from clients needing immediate assistance.
  • Ensured timely delivery of packages to customers in accordance with company standards.
  • Organized and maintained records for all deliveries, including tracking numbers and delivery confirmation.
  • Created daily delivery routes to maximize efficiency while minimizing travel time.
  • Loaded and unloaded cargo from vehicles
  • Followed all safety regulations while operating a motor vehicle on public roads.
  • Utilized GPS navigation systems to locate addresses for pickup and delivery locations.
  • Signed documents confirming receipt of goods upon delivery at destination points.
  • Delivered items directly into customers' homes when necessary, providing additional customer service support.
  • Assisted with loading and unloading of freight at warehouses and distribution centers as required.
  • Promptly responded to emergency calls for urgent deliveries within specified time frames.

Liquor Store Clerk

woolworths
Bairnsdale Then Lakes Entrance, VIC
01.2012 - 01.2016
  • Greeted customers upon entering the store and provided assistance with product selection.
  • Verified customer identification to ensure compliance with legal age requirements for purchasing alcohol.
  • Maintained cleanliness of store shelves, displays, and checkout areas.
  • Stocked shelves with new inventory and rotated existing stock to ensure freshness.
  • Operated cash register accurately to process customer payments.
  • Executed promotional activities such as setting up displays, placing signs, and tagging merchandise for sale or clearance.
  • Performed daily opening and closing procedures according to established guidelines.

Acting Manager Sydney Service

Atlas Copco Compressors
Sydney Blacktown, Nsw
01.2003 - 10.2006
  • During my appointment with Atlas Copco Compressors Australia in Sydney, I worked under three different NSW and ACT Regional Aftermarket Managers. I spent several months as an acting manager between their appointments and successfully managed the service department. Keeping Sydney field service, National workshop, and Wollongong service operating profitably.

National Workshop Supervisor

Atlas Copco Compressors
Sydney Blacktown, Nsw
01.2005 - 07.2006
  • Assigned, trained and managed service staff to ensure quality customer service.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.
  • Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
  • Developed and implemented departmental policies and procedures for efficient operations.
  • Monitored daily performance of team members to ensure compliance with company standards.
  • Performed regular inspections of work areas to identify potential safety hazards.
  • Coordinated with other departments to resolve customer complaints promptly and effectively.
  • Conducted monthly meetings with team members to discuss goals and objectives.
  • Maintained comprehensive records of employee attendance, performance reviews, and disciplinary actions taken.
  • Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
  • Implemented new technology systems designed to improve efficiency and accuracy of services.
  • Built strong relationships with customers through effective communication skills.
  • Established clear expectations for employees in terms of job duties and responsibilities.
  • Collaborated closely with upper management on special projects aimed at increasing profitability.
  • Participated in various learning and educational opportunities to update and maintain job knowledge.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Service Supervisor National Service

Atlas Copco Compressors
Sydney Blacktown, Nsw
03.2003 - 01.2005
  • Assigned, trained and managed service staff to ensure quality customer service.
  • Coordinated with other departments to resolve customer complaints promptly and effectively.
  • Analyzed customer feedback data to develop strategies for improving service levels.
  • Resolved escalated customer issues in a timely manner while maintaining high satisfaction ratings.
  • Identified training needs among staff members and provided appropriate coaching sessions.
  • Recruited, interviewed, hired, evaluated, promoted, disciplined and terminated employees as needed.
  • Built strong relationships with customers through effective communication skills.
  • Established clear expectations for employees in terms of job duties and responsibilities.
  • Reviewed employees' work to check adherence to quality standards and proper procedures.
  • Interpreted and explained work procedures and policies to brief staff.
  • Issued work schedules, duty assignments and deadlines for office or administrative staff.

Service Supervisor/Branch Manager Kalgoorlie

Atlas Copco Compressors
Kalgoorlie, WA
01.1998 - 01.2003

Service Technician field service

Atlas Copco Compressors
Melbourne, VIC
01.1993 - 01.1998

Education

Nagle Collage
Bairnsdale, VIC
08-1987

Skills

  • Certificate 3 in wall and ceiling lining Fibrous Plaster commercial & domestic
  • Certificate of completion of apprenticeship Fitting and Turning
  • Certificate of Achievement Basic Overhead Crane Operation by Demag
  • Certificate of Achievement Excellent in Customer Service by CTD
  • Certificate of Achievement First line Management part 1 & 2 by Tack training
  • Certificate of Achievement Personal Development by Tack training
  • Course in OHS risk management for supervisors and managers (awareness program) 2005
  • Course in OHS risk management for supervisors and managers 2003
  • award Customer relations for service technicians
  • Senior first aid certificate St Jon Ambulance Australia 1999
  • Certificate of manual handling training by CRS
  • Fork Lift License expired
  • Medium Ridged truck license
  • Car license
  • Construction Induction "White Card"
  • Working with children check
  • current police check
  • CFA member

Timeline

Plasterer

Zagami plastering
10.2018 - 09.2024

Liquor Store Clerk

woolworths
01.2012 - 01.2016

Agent

Air liquide healthcare
09.2006 - 12.2019

National Workshop Supervisor

Atlas Copco Compressors
01.2005 - 07.2006

Service Supervisor National Service

Atlas Copco Compressors
03.2003 - 01.2005

Acting Manager Sydney Service

Atlas Copco Compressors
01.2003 - 10.2006

Service Supervisor/Branch Manager Kalgoorlie

Atlas Copco Compressors
01.1998 - 01.2003

Service Technician field service

Atlas Copco Compressors
01.1993 - 01.1998

Nagle Collage

Similar Profiles

CREATE PROFILE
Anthony (Tony) Robinson