Anita Coco
Raceview
Summary
I am a dependable, accomplished, and capable professional with several years of practical expertise in executive assistance and secretarial duties. Working efficiently and reliably is how I fully intend to apply my acquired talents in the administrative field. Assisting executives with their administrative needs, handling secretarial and office work, and working as a front desk data entry operator. Along with my certification in every field of administration, I possess good interpersonal skills. competent in document revision and correspondence preparation. I'm a very motivated person with administrative experience in a range of workplace environments.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
Queensland Corrective Services
Wacol, Queensland
01.2025 - Current
- Provide administrative functions and confidential administrative support for the centre including, word processing, data entry, spreadsheets, photocopying, filing activities and taking minutes at various meetings
- Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence
- Provide support and assistance in the use and maintenance of office communication and technology including photocopiers, printers and computers
- Answer general enquiries at reception and direct visitors as required, screen telephone calls and redirect enquiries to appropriate areas of the office and Agency
- Manage mail and mail register
- Undertake procurement activities to ensure centre resources are adequate including stationery and miscellaneous office supplies
- Process human resources paperwork including the processing and record keeping of timesheets, leave forms and payroll documentation
- Perform opening and closing procedure
- Conduct banking as required
- Maintain filing and recording system ensuring the confidentiality of all documentation handled
- Ensure the security of files and appropriate access to the files by relevant staff and approved external agencies
- Ensure records and data for the Integrated Offender Management system (IOMs) are accurate and current
- Form 28c Application to enrol / Amend prisoner phone system
- Undertake archiving of files and records in accordance with legislative requirements
Administrative Assistant
Queensland Corrective Services
Wacol, Queensland
01.2025 - Current
- Provide administrative functions and confidential administrative support for the centre including, word processing, data entry, spreadsheets, photocopying, filing activities and taking minutes at various meetings
- Provide support to other staff on administrative issues and assist with the preparation of memorandums, reports and correspondence
- Provide support and assistance in the use and maintenance of office communication and technology including photocopiers, printers and computers
- Answer general enquiries at reception and direct visitors as required, screen telephone calls and redirect enquiries to appropriate areas of the office and Agency
- Manage mail and mail register
- Undertake procurement activities to ensure centre resources are adequate including stationery and miscellaneous office supplies
- Process human resources paperwork including the processing and record keeping of timesheets, leave forms and payroll documentation
- Perform opening and closing procedure
- Conduct banking as required
- Maintain filing and recording system ensuring the confidentiality of all documentation handled
- Ensure the security of files and appropriate access to the files by relevant staff and approved external agencies
- Ensure records and data for the Integrated Offender Management system (IOMs) are accurate and current
- Form 28c Application to enrol / Amend prisoner phone system
- Undertake archiving of files and records in accordance with legislative requirements
Executive Assistant to the Integrity Commissioner
Office of the Integrity Commission
Queensland
10.2024 - 11.2024
- Provide confidential administrative and executive support in a highly sensitive environment.
- Manage the Integrity Commissioner and Deputy Integrity Commissioner’s schedule, financial acquittals, information needs, and travel arrangements.
- Manage and coordinate the Integrity Commissioner and Deputy Integrity Commissioner’s external meetings and presentations.
- Screen calls and process incoming/outgoing mail items.
- Prepare routine correspondence, including emails, letters, and other administrative documents.
- Maintain electronic filing and record keeping in accordance with standards and Queensland Government policy requirements.
- Provide administrative assistance to officers performing the functions of the office, including managing related administrative processes.
- Assist with the compilation of reports, briefs, presentations, and other documents.
- Assist with the implementation of office strategies and priorities, including leading and managing administrative projects.
- Liaise with internal and external stakeholders, fostering effective communication and collaboration.
- Maintain and update databases and information systems, ensuring data accuracy and security.
Executive Support Officer to the Executive Director
Department of State Development and Infrastructure
Queensland
08.2024 - 11.2024
- Provide confidential secretarial and executive support to the Executive Director in a fast-paced and sensitive working environment, including the management of the Executive Director’s appointment diary and overseeing the organisation of meetings, conferences and events.
- Consult and negotiate with executive management and other senior officers to resolve any matters as requested by the Executive Director.
- Maintain effective working relationships with the offices of senior executives and external clients.
- Develop and maintain effective business systems and processes including managing the information flow within the division, between Planning Group and the department.
- Coordinate and assist the Executive Director and divisional staff with the resolution of administrative tasks and issues.
- Review confidential reports and executive correspondence.
- Actively participate in and support the development and implementation of divisional projects.
- Organise executive travel arrangements including the planning of itineraries, travel bookings, accommodation, and preparation of expense claims.
- Work as an effective team member within the division and undertake additional activities as directed by the Executive Director.
- Form an effective partnership with the Office of the Deputy Director-General, Business Support Unit and the wider support network, to assist in corporate matters, including correspondence, HR, procurement and finance activities.
Project Administration Officer
Department of Energy and Public Works
Queensland
09.2023 - 12.2023
- Effectively monitor and manage internal and external correspondence, incoming and outgoing telephone calls and ensure responses are provided within required time frames.
- Demonstrate professionalism and be a positive contributor to a great team and culture while being prepared to perform recurring work.
- Dedicated to customer satisfaction, and within boundaries, develop an outcome which achieves both customer and business objectives.
- Coordinate the preparation of Ministerial and executive correspondence, briefings, reports and other documents ensuring consistency, timeliness, accuracy, and high-quality responses.
- Managing work-flow to track and ensure timely responses to all correspondence and inbound customer requests.
- Taking personal responsibility for accurate completion of work within timeframes and quality requirements.
- Liaising and co-ordinating work-flow and correspondence activities with staff at all levels in the department.
- Providing general administrative duties.
- Record and file management in SharePoint.
- Categorise share Mail box emails.
- Customer relations.
Crime Remediation Analyst
National Bank
Brisbane CBD, Queensland
06.2022 - 12.2022
- managed approx 60 incoming calls of banker Customer Inquires
- Ensure company profile as in Scope with NAB policy and procedures.
- Remediation of all profiles with X or N indicator.
- Compliance of all documents for customer profiles.
- Provide review on existing clients ensure financial activities follow regulations.
- Determine whether a financial crime might be occurring.
- Flag transactions.
- Telephone inquiries from Bankers.
- Updating customer profiles.
- Data analysis.
- Knowledge of banking systems.
- Familiarity with financial laws and regulations.
- Business administration.
- Identifying suspicious activity.
- Managing the team shared email inbox, and telephone enquiries.
- Undertaking research and investigation activities and preparing associated reports and correspondence.
- Undertaking a range of data entry activities and ensuring follow up is completed.
- Receiving and recording complaints and other feedback.
Administration Officer
Queensland Police Service
Wacol, Queensland
03.2022 - 05.2022
- Answering incoming calls re: Staff training from officers.
- Booking Training for Officers.
- Late withdrawals of OST Training.
- SAFE general email inbox.
- Joining instructor spreadsheet updating.
- Creating in service OST sessions in IGNITE.
- Transferring of enrolments within IGNITE.
- External Mail.
- Bulk Assessment sheet printing.
- Meeting and Greeting Officers internal and external.
- Course catering set up.
- Marking Assessments.
- Retention and Disposal creating for finalisation of courses.
Administration Officer
Forensic Disability Service Disability Services and Aboriginal and Torres Strait Islander Partnerships
Queensland
06.2021 - 12.2021
- TDR – Reconciliation of Transaction Details Report.
- Process Client reimbursements.
- Co-ordinate & process Travel for staff & clients.
- Landline & Mobile Phone account reconciliations.
- Client Monthly Financial Ledger Reconciliation.
- Review & maintain ID card tracking sheet & process renewals.
- Review & maintain Criminal history checks / Professional Registration tracking sheet.
- Review & maintain Licence Register & Authority to Drive.
- Review & maintain Office-based staff Timesheet register.
- Executive Support to the Administrator.
- Petty Cash, General Purchasing.
- ID Card Applications.
- Maintenance and Repair Requests.
- Community Visitor request application.
- Go cards and Taxi vouchers processing.
Administration Officer
Department of Housing and Public Works
Queensland
09.2020 - 12.2020
- Use of multiple CSMS – Reside, Inspect, HPERM.
- Actively working to understand clients and stakeholders’ requirements.
- Inbound Mail – Change to household forms and various other documents that are reviewed via the post.
- Scan and email inbound request to the HHS rent inbox to be assessed and registered by the assessment team.
- Outbound letters and statement that are created by the assessor to be printed and mailed out.
- Monitor and assist in the HHS Rent in Box - Registration of all tenant requests using CMS (Content Management System), TRIM.
- Priority / Urgent e-mail request.
- Minimum Rent request.
- New member Household request.
- Household Member Vacate Notifications.
- Change in income Notification.
- Scanning incoming document request from tenants.
- Uploading request and scanned documents into TRIM.
- Inbound e-mail from tenant’s assessment to be.
- Bulk printing and mail out of tenant forms and letters.
- Registered mail to be moved into RESIDE including SAP reference number.
- Prioritising and moving forward all tenant requests to associated Team Member.
A/Facilities and Administration Services Officer
Department of Education and Training
Townsville City, Queensland
08.2018 - 03.2019
- Participate, with supervision, in a range of project, business as usual and business improvement activities across a broad range of infrastructure, planning and asset management strategies to contribute to the delivery of tailored infrastructure solutions for the department.
- Provide operational information and support to other departmental officers for a range of infrastructure, planning, and asset management services.
- Compile and formulate reports and submissions to support the delivery of a range of services and support management of departmental facilities.
- Resolve operational problems and assist in the development and implementation of initiatives, policies, processes, and systems, and monitor and maintain practices to ensure compliance with legislation, whole of government and departmental requirements.
- Maintain a hiring system for the management of departmental resources and assist in the management of those resources including monitoring of facility conditions.
- Assist in the coordination of all activities for the efficient operational management of departmental facilities and assets, particularly those relating to real property, building assets, hire, vehicles, and equipment.
- Handle enquiries and complaints regarding departmental facilities and assets.
Customer Support Officer
Queensland Building Construction Commission
Queensland
09.2019 - 02.2019
- Customer Service.
- Maintain knowledge of QBCC information and services, and participate in ongoing review quality assurance and regular training.
- Promote and participate in marketing, education events, community awareness session and other QBCC associated activities.
- Undertake a range of offline administrative duties but not limited to including front counter.
- Builder and contractor licensing and renewal applications in person over counter.
- Home warranty Schemes.
- Front Counter inquiries.
- Eftpos – Payment processing.
- Interpret legislation and policy standards.
- Quality Insurance.
- Insurance notifications.
- Change of details.
- Internal database systems to perform role, SharePoint, BUILD, Salesforce, TechOne - Financial, CMS.
- Stationary orders.
- Courier Bags, Aust Post.
- General office cleaning and tidying.
A/ Housing Officer
Department of Housing and Public Works
Logan Central, Queensland
03.2018 - 07.2018
- Encouraging a strong customer-focus and building understanding of customer perspectives.
- Managing formal internal and external complaints and facilitating resolutions.
- Developing effective professional relationships with stakeholders to improve client outcomes and processes.
- Booking condition appraisal and inspections providing advice on maintenance requirements.
- Counter Inquires – Property Inquires and facilitating resolutions.
- Customer service – Phone inquiries, Maintenance requests and facilitating resolutions.
- Use of multiple CSMS – Reside, Inspect, HPERM.
- Booking housing inspections.
- Tenant inquiries both over the phone and counter inquiries.
Executive Assistant to the A/Executive Director
Environmental Heritage and Protection
Queensland
08.2017 - 02.2018
- Provide comprehensive administrative, clerical and keyboard support to the Director in a manner that ensures compliance with Queensland Environmental Heritage Protection administrative policies and procedure.
- Provide personal assistance to the Executive Director and Director of Wildlife Assessment, Strategic Compliance and Northern Operations.
- Proactively organise all aspects of the Executive Director’s office including but not limited to accurate, up to date diary management (ensuring forward planning of regular meetings, accuracy of itineraries and provision of supporting documents for meetings).
- Arrangement of travel; CTM Booking site.
- Establishment and maintenance of contact lists, Org Chats associated within the Department.
- Regularly liaising with Senior executives within the department.
- Liaising with other senior officers within their division, branch, or region.
- Liaising with Managers, executive officers and operations support staff within their division / branch / region, Other senior officers within other government agencies and external organisations and Divisional directorate team.
Administration officer
Department of National Parks Sport and Racing
Queensland
06.2016 - 02.2017
- Higher Duties AO4 RAO position.
- Reception Duties.
- Customer inquiries.
- Customer support.
- Funding Support and administration processes, YATS enquiries, Get Started enquiries.
- Asset reporting, Asset stock takes, Asset registers maintenance.
- Taxi e-Ticket management and reconciliation, Go card management and reconciliation.
- Office management tasks – support RAO, BACW/GAQAP admin support.
- Aust Mail, Brisbane Region generic emails, eDoc’s (information management).
- General Admin – photocopying, printing & binding.
- Client Database management.
- Funding Support and administration processes.
- Mobile phones reporting and billing.
- Timesheet co-ordination.
Administration Officer
Queensland Corrective Services
Queensland
05.2015 - 12.2015
- Collecting bulk mail from the Administration Office several times a day.
- Sort and distribute mail throughout the sentence planning office.
- Collect offender files from Reception – several times a day.
- Enter offender details in IOMS and update in Recfind, Forward offender files to Team Leader for Sentence Calculation.
- Manual filing of offender personal files in compactors - and update in Recfind.
- Creating hospital appointment clearance forms.
- Sending Offender files to Probation and Parole office when required – Updating into IOMS and Recfind.
- Opening and closing the office.
- Opening of offender files and updating into Recfind and IOMS of location acceptance.
- Maintain filing and recording system.
- Undertake archiving of files and records in accordance with legislative requirements - RECALL.
- Meet and greet clients.
- E-mailing phone messages or walk-in messages to the appropriate probation officer.
- Create appointments for offenders with approval of their probation officer and added them to the calendar of the probation officer.
- Ringing Medical Collection agencies and postal of medical tests.
- Booking and maintaining interview rooms.
- Administration support directly to the District Manager.
Administration Officer
Department of Education and Training
Queensland
03.2013 - 02.2015
- Executive Support to the Director Office of Early Childhood.
- Diary Management and E-mail management.
- Hard Copy Filing, Electronic Filing.
- Brief Correspondence.
- Minute Taking.
- Editing Documents, Binding, Collating of large presentations.
- Travel Coordination.
- Conference & Training Registrations and Coordination.
- HR Support Recruitment process, Asset management and accounts (SAP).
- Meet and greet internal and external personnel.
- Monitor staff PPRs.
- Update and register record of absences for staff and submit leave approvals.
- Intercept and screen telephone calls with the redirection of enquiries to appropriate areas.
Administration / Correspondence Officer
Victoria Police Service
Victoria
02.2011 - 12.2011
- Executive Support Services to the Office in Charge and Sub Charge.
- Mail distribution.
- Answer Customer Telephone inquiries.
- Distribute and collate internal, DX Mail and Aust Post Mail.
- Daily Resources Rosters.
- Daily manually Filing.
- Large volume Data Entry.
- Correspondence on Station Books.
- In charge of the Station Accountable Documents register and files room.
- Brief Entry’s, Warrant Chaser, Witness Summons.
- Record, Track and Locate correspondence.
- Charge and Summons, Witness Summons, VCAT summons.
- Ad-hoc Administration Duties for the police members.
Education
Diploma of Business Administration -
05.2025
Certificate of Office Fundamentals - undefined
Kangaroo Point College of TAFE
Senior First Aid - undefined
Victoria Police Service
12.2011
Time Management Essentials - undefined
IPAA Institute of Public Administration Queensland
12.2010
SAP ECC Reporting & Enquiries - undefined
Department of Education and Training
12.2010
SAP ECC Assets - undefined
Department of Education and Training
12.2010
General Safety Induction Construction - undefined
Queensland
12.2007
Certificate IV Government - undefined
Queensland Police Service
12.2004
Snr Certificate -First Aid - undefined
Queensland Police Service
12.2003
How to Deal with Difficult People and Situations - undefined
Institute of Management
12.2001
Certificate III Office Administration - undefined
VOX Retail Group
12.2000
Skills
- Project Sales Assistant
- Criminal Analyst
- Customer service
- Office Administration
- Problem Solving
- Stock Control
- Verbal and Written Communications
- Proven customer relation skills
- Communication skills
- Negotiation skills
- Effective listening skills
- Well-developed interpersonal skills
- Ability to manage difficult customers
- Articulate telephone manner
- Able to follow instructions
- Follow policy and procedures
- Microsoft XP
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- IOMS
- Rec-find
- TRIM
- EDoc’s
- MECs
- Station Books
- SAP
- FEMMIS
- Documentum
- CTM
- Reside
- Inspect
- HPERM
- TEAMs
- SharePoint
- CRM
- PRONTO
Application Experience
- Microsoft XP
- Microsoft Excel
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- IOMS
- Rec-find
- TRIM
- EDoc’s
- MECs
- Station Books
- SAP
- FEMMIS
- Documentum
- CTM
- Reside
- Inspect
- HPERM
- TEAMs
- SharePoint
- CRM
- PRONTO
Education Certificates
- Current Open Manual QLD Driver’s License, 2015-01-01
- Diploma of Business Administration, 2015-01-01
- Senior First Aid, Victoria Police Service, 2011-01-01
- Time Management Essentials IPAA Institute of Public Administration Queensland, 2010-01-01
- SAP ECC Reporting & Enquiries, Department of Education and Training, 2010-01-01
- SAP ECC Assets – Department of Education and Training, 2010-01-01
- General Safety Induction Construction Queensland, 2007-01-01
- Certificate IV Government, Queensland Police Service, 2004-01-01
- Snr Certificate -First Aid, Queensland Police Service, 2003-01-01
- How to Deal with Difficult People and Situations, Institute of Management, 2001-01-01
- Certificate III Office Administration, VOX Retail Group, 2000-01-01
- Certificate of Office Fundamentals, Kangaroo Point College of TAFE, 1993-01-01
Contractual Government Employment Roles
- Administrative Officer, AO2, Arthur Gorrie Correctional Centre, Queensland Corrective Services
- Department of Social Services, AO6
- Executive Assistant to the Integrity Commissioner, AO4, Office of Queensland
- Executive Support Officer to the Executive Director, Strategic Services and Insights, AO4, Department of State Development and Infrastructure
- Business Support Officer, AO4, Department of Industrial Relations
- Administration & Finance Officer Licensing Unit, AO4, Department of Fisheries
- Project Administration Officer, AO4, Department of Energy and Public Works
- Crime Remediation Analyst, AO4, National Bank, Brisbane Qld
- Administration Officer – Business Support Unit, AO3, Qld Police Service
- Administration Officer, AO4, Forensic Disability Service Disability Services and Aboriginal and Torres Strait Islander Partnerships
- Administration Officer, Sentence Management Advisor, AO3, Department of Corrective Services
- Business Support Officer, AO3, National Disability Insurance Scheme
- Administration Assistant, AO3, COVID Clinic, Clinical Directorate, Queensland Children’s Hospital
- Administration Officer, AO4, Business Enablement Delivery, Housing and Public Works
- Customer Support Officer, AO3, QBCC – Queensland Building Construction and Commission
- Business Support Officer, AO3, National Disability Insurance Department
- Administration Officer, AO2, North Shore State School
- Facilities Services Officer, AO3, Department of Education
- A/Housing Officer, AO3, Department of Housing and Public Works
- Executive Assistant, AO4, Conservation and Biodiversity Operations Branch, Environmental Heritage and Protection
- Executive Support Officer, AO4, Digital Governance – e-Health Qld
- Administration Officer, AO3, Queensland Police Service
- Correspondence Officer, AO3, Victoria Police Service
- Executive Support Officer, AO3, Department of Housing Public Works
- Executive Assistant, AO3, Office of Early Childhood, DETE
- Executive Assistant, AO3, Department of Tourism
- A/Housing Officer, AO3, Department of Communities (Housing & Homelessness Services)
- Employment Consultant, AO3, Sarina Russo Job Network Agency
- Administration Support Officer, AO3, Facility Management, Queensland Health Metro South
Personal Information
Driving License: Current Open Manual QLD Driver’s License
Timeline
Administrative Assistant
Queensland Corrective Services
01.2025 - Current
Administrative Assistant
Queensland Corrective Services
01.2025 - Current
Executive Assistant to the Integrity Commissioner
Office of the Integrity Commission
10.2024 - 11.2024
Executive Support Officer to the Executive Director
Department of State Development and Infrastructure
08.2024 - 11.2024
Project Administration Officer
Department of Energy and Public Works
09.2023 - 12.2023
Crime Remediation Analyst
National Bank
06.2022 - 12.2022
Administration Officer
Queensland Police Service
03.2022 - 05.2022
Administration Officer
Forensic Disability Service Disability Services and Aboriginal and Torres Strait Islander Partnerships
06.2021 - 12.2021
Administration Officer
Department of Housing and Public Works
09.2020 - 12.2020
Customer Support Officer
Queensland Building Construction Commission
09.2019 - 02.2019
A/Facilities and Administration Services Officer
Department of Education and Training
08.2018 - 03.2019
A/ Housing Officer
Department of Housing and Public Works
03.2018 - 07.2018
Executive Assistant to the A/Executive Director
Environmental Heritage and Protection
08.2017 - 02.2018
Administration officer
Department of National Parks Sport and Racing
06.2016 - 02.2017
Administration Officer
Queensland Corrective Services
05.2015 - 12.2015
Administration Officer
Department of Education and Training
03.2013 - 02.2015
Administration / Correspondence Officer
Victoria Police Service
02.2011 - 12.2011
Certificate of Office Fundamentals - undefined
Kangaroo Point College of TAFE
Senior First Aid - undefined
Victoria Police Service
Time Management Essentials - undefined
IPAA Institute of Public Administration Queensland
SAP ECC Reporting & Enquiries - undefined
Department of Education and Training
SAP ECC Assets - undefined
Department of Education and Training
General Safety Induction Construction - undefined
Queensland
Certificate IV Government - undefined
Queensland Police Service
Snr Certificate -First Aid - undefined
Queensland Police Service
How to Deal with Difficult People and Situations - undefined
Institute of Management
Certificate III Office Administration - undefined
VOX Retail Group