Antiopi Gazanou
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
Work History
After-School Tutor
Algorithmics
06.2021 - Current
- Promoted critical thinking skills by guiding students in problem-solving processes across various subject areas.
- Maintained accurate records of individual student achievements, challenges, and areas for growth throughout the tutoring process.
- Participated in professional development opportunities to stay current on educational trends, research findings, and instructional strategies for continuous improvement.
Customer Support Specialist
Concentrix
06.2022 - 08.2022
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Streamlined support processes for increased efficiency and reduced response times.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Collaborated with cross-functional teams to address customer concerns and improve overall service quality.
IT Administrator
Abacus Marine Consultants
10.2020 - 04.2021
- Optimized software performance through regular updates, patches, and maintenance tasks to ensure seamless user experience.
- Contributed to business continuity efforts by maintaining up-to-date documentation of all IT infrastructure components and configurations.
- Improved overall network efficiency by implementing system upgrades, optimizing server settings, and troubleshooting issues.
Education
Bachelor of Science - Information Technology
Open University
Milton Keynes09.2025
Certificate II - Culinary Arts
Academia Pizzaiolo
Athens, Greece10.2020
Certificate II - Culinary Arts
EuroTraining
Athens, Greece12.2019
Skills
- Technology integration
- Progress monitoring
- Motivational strategies
- Behaviour management
- Patience and empathy
- Organizational skills
- Conflict resolution
- [Product or Service] Support
- Customer Response
- Quality Assurance
- Appointment Scheduling
- Active Listening
Timeline
Customer Support Specialist
Concentrix
06.2022 - 08.2022
After-School Tutor
Algorithmics
06.2021 - Current
IT Administrator
Abacus Marine Consultants
10.2020 - 04.2021
Bachelor of Science - Information Technology
Open University
Certificate II - Culinary Arts
Academia Pizzaiolo
Certificate II - Culinary Arts
EuroTraining
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