Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Followed verbal and written instructions to properly move and ship products.
Despatch Team Leader
Woolworths
02.2008 - 05.2017
Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
Managed conflict resolution among team members, fostering a positive and collaborative work environment.
Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Established open and professional relationships with team members to achieve quick resolutions for various issues.
Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
Led by example, demonstrating commitment and professionalism that inspired team members to excel.
Improved operational workflows, enabling team to handle increased workloads without compromising quality.
Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.