ANTOINE LAPOINTE
Summary
Looking for a job where I can put my management skills such as leadership within a work team to good use while combining my retail skills. Passionate about management, it is in this field that I have been working for 6 years and that I wish to deepen my skills and know-how. Customer experience is a priority for me.
Professional hospitality worker prepared for this role with strong experience in restaurant environments. Focused on team collaboration and achieving results. Adept at maintaining cleanliness, assisting servers, and ensuring customer satisfaction. Reliable and adaptable to changing needs with positive, can-do attitude.
Overview
7
7
years of professional experience
Work History
Restaurant Busser
Vertigo Restaurant Laval
09.2023 - 01.2025
- Welcoming customers
- Clearing and repositioning tables
- Ensuring quality service when dishes are deposited to customers
- Ensuring the presence of necessary equipment for all employees according to their function
- Training new employees
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Maintained a clean and safe dining environment by sweeping floors, wiping down surfaces, and keeping walkways clear of debris.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Floor Manager
Sportinglife Carrefour Laval
09.2023 - 08.2024
- Training and management of floor staff
- Management of weekly promotions
- Supervise and direct employees to achieve specific sales objectives while ensuring quality customer service
- Managed team of 30 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
Customer Service Supervisor
Stade Saputo
06.2023 - 08.2024
- Company Overview: Club de football de Montréal
- Ensure quality service to Club de football de Montréal's customers on game days
- Ensure the positioning and management of staff to ensure quality service that meets high standards
- Hiring and training new employees
- Club de football de Montréal
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
Team Leader
CTAF (Landscaping)
06.2019 - 08.2024
- Ensure the training of new employees
- Ensure the presence of all the necessary equipment for the work teams
- Responsible for the quality of the service
Sales Manager
Sport aux puces Blainville
06.2018 - 04.2023
- Receives and directs the placement of merchandise in the store
- Ensures the planning of staff training
- Applies and ensures that expectations are met within the work team
- Responsible for the smooth running of a sales team and the store
- Ensures the management of unforeseen events
- Salesman of sporting goods
Sports Team Coach
Collège Externat Sacré-Coeur
03.2022 - 06.2022
- Coach of a cadet hockey team and a juvenile field lacrosse team
- Strengthened interdepartmental communication by facilitating cross-functional meetings to align objectives and streamline workflows.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Prepared athletes for special competitions and tournaments.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
Education
Certificate - management and Organizational leadership
HEC
12.2024
Certificate - Business Management
HEC Montréal
05.2023
Diploma of Collegial Studies - Humanities-Psychology
Collège Lionel-Groulx
04.2020
Skills
- Autonomy Leadership
- Sense of responsibility
- Ability to adapt
- Sense of customer relations
- Excellent teamwork
- Adaptable to change
- Flexible schedule availability
- Maintaining cleanliness
- Customer Service-oriented
Languages
English
Professional Working
French
Native or Bilingual
Timeline
Restaurant Busser
Vertigo Restaurant Laval
09.2023 - 01.2025
Floor Manager
Sportinglife Carrefour Laval
09.2023 - 08.2024
Customer Service Supervisor
Stade Saputo
06.2023 - 08.2024
Sports Team Coach
Collège Externat Sacré-Coeur
03.2022 - 06.2022
Team Leader
CTAF (Landscaping)
06.2019 - 08.2024
Sales Manager
Sport aux puces Blainville
06.2018 - 04.2023
Certificate - Business Management
HEC Montréal
Diploma of Collegial Studies - Humanities-Psychology
Collège Lionel-Groulx
Certificate - management and Organizational leadership
HEC
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