Emilie Monié

Company Overview: AMAFOLIA is a Mediterranean restaurant known for its large number of daily guests and fast-paced service.

• Responsible for managing and assisting at the bar, and the pass.
• Demonstrated strong versatility by handling multiple orders efficiently.
• Assisted in seating guests at tables or booths.
• Worked in a busy, high-volume restaurant serving between 150 and 250 customers per service during weekdays, and up to 500 on weekends.
• Learned to manage stress, set clear priorities, and work efficiently under pressure.
• Demonstrated knowledge of wine selection, pairings, vintages.

Company overview: A boutique hotel in the French Alps, welcoming international clients in a luxury ski station.

• Supported the daily operations of the reception department.
• I supervised and trained the front desk team.
• Handled unexpected situations such as delays, overbookings, and complaints.
• Maintained team cohesion during peak periods.
• Developed strategies for improving customer satisfaction ratings.
• Supervised night audit process including reviewing reports for accuracy.

• Responded to the customer via phone, email, and in person.
• Resolved any customer complaints or issues in a timely fashion following established protocols.
• Greeted customers warmly and made them feel welcome.
• Explained policies and procedures to visitors.
• Handled incoming and outgoing mail.
• Maintained a clean and organized reception.

Company Overview: A 4-star hotel in Toulouse, catering primarily to business clientele, and frequent corporate events.

• Developed strong skills in customer service, multitasking, and team coordination.
• Managed check-ins and check-outs during high-traffic periods.
• Supported the front office management team by training new hires and assisting with administrative responsibilities.
• Responded to customer inquiries via phone, email, and in person.

Company Overview: A fine grocery store focused on organic vegetables, fruits, dry goods, and alternative foods.

• Restocked shelves with fresh and dry products.
• Assisted customers and provided advice based on their needs and budget.
• Managed the cash register, and monitored stock levels.
• Learned the importance of food for health and well-being.
• Collaborated with team members to reach monthly targets within budget constraints.
• Tracked customer feedback to improve service quality standards.

Company Overview: A leading environmental NGO promoting eco-tourism and sustainable development.

• Organized and participated in regular beach clean-ups.
• Assisted in the presentation of awareness-raising activities.
• Supported different school programs at Montessori.
• A leading environmental NGO promoting eco-tourism and sustainable development.
• Worked closely with local stakeholders, volunteers, and international visitors.
• Participated in planning environmental workshops and educational programs.
• Assisted in creating content on social media, highlighting progress.

• Supervising children, ensuring the safety and well-being of all children at all times.
• Creating a fun environment with enthusiasm and positive energy.
• Planning activities, designing appropriate games.
• Encouraging socialization, helping children interact, and build friendships.