Antoinette Frangieh
Guildford,NSW
Summary
Hardworking Medical Receptionist brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level as a Flight Attendant position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Medical Receptionist
NAS Advanced Medical Centre
01.2014 - Current
- Assisted in maintaining a safe environment for patients and staff by following infection control protocols and reporting potential hazards.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Registered and verified patient records before triage with most up-to-date information.
- Placed new supply orders, managed inventory and restocked clerical spaces.
- Supported office staff and operational requirements with administrative tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
- Facilitated effective communication between patients, medical staff, and insurance companies to ensure seamless coordination of care.
- Assisted with medical coding and billing tasks.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Answered phone calls and messages for 15-physician General Practice medical facility, scheduling appointments, and handling patient inquiries.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Invoiced patients accurately in line with charging guidelines.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Processed medical insurance claims and payments.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked effectively in fast-paced environments.
- Gained extensive knowledge in data entry, analysis and reporting.
- Worked flexible hours across night, weekend, and holiday shifts.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Completed patient referrals to other medical specialists.
Beauty Therapist
Self Employed Services
02.2008 - 09.2014
- Followed up with customers to increase satisfaction with purchases and services.
- Provided expert makeup application services for special events such as weddings and proms, resulting in satisfied clients and repeat business.
- Conducted detailed product demonstrations that educated clients on proper usage and benefits of skincare items they purchased.
- Answered phone calls and emails to schedule client appointments.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Worked effectively in fast-paced environments.
Education
High School Diploma -
Catherine McAuley High School
Wentworthville, NSW12.2003
Skills
- Outpatient Procedures
- Employee Scheduling
- Appointment Scheduling
- Heartsaver First Aid (First Aid)
- Office Management
- Patient Scheduling
- Proficient in Medical Director/ Pracsoft
- Microsoft Office
- Medical Records Verification
- Appointment Setting
- Mail Management
- Reminder calls
- Cash Handling
- Collaboration and Teamwork
- Sterilizing Procedures
- Telephone Etiquette
- Customer Service
- Patient Registration
- Patient Relations
- Relationship Building
- Office Administration
- Medical Records Management
- Time Management
- Flexible Schedule
- Patient Health Information Access
- Appointment management
Being Active, socialising, cooking
I enjoy the outdoors because it's a form of relaxation which I use to restore and strengthen my mental capacities after work,
Time spent Socialising will strengthen your sense that life has meaning and purpose, raise your spirits and confidence and help protect you against the effects of stress.
Preparing dishes especially for loved ones is a unique masterpiece with flavours and textures of your own. Cooking is also great to relax and unwind and letting your worries melt away like butter in the pan.
Timeline
Medical Receptionist
NAS Advanced Medical Centre
01.2014 - Current
Beauty Therapist
Self Employed Services
02.2008 - 09.2014
High School Diploma -
Catherine McAuley High School
Similar Profiles
LUM NJI CHRISTABELLELUM NJI CHRISTABELLE
Administrative Assistant at NAS ADVANCED NDTAdministrative Assistant at NAS ADVANCED NDT
Elvis Opoku AntwiElvis Opoku Antwi
Pharmacist at Pisgah Advanced Medical CentrePharmacist at Pisgah Advanced Medical Centre
Pateswari Prasad TiwariPateswari Prasad Tiwari
Project Engineer at Centre for Development of Advanced ComputingProject Engineer at Centre for Development of Advanced Computing