Summary
Overview
Work History
Education
Skills
Timeline
Generic

Antoinette Marsh

ROOTY HILL,New South Wales

Summary

Organised and dependable candidate at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
7
years of professional experience

Work History

Buisness Unit Manger

Restorx Services
04.2023 - Current
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Managed and motivated employees to be productive and engaged in work.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Team Leader

Johns Lyng Group
06.2019 - Current
  • Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
  • Supervised team members to confirm compliance with set procedures and quality requirements.
  • Worked with team to identify areas of improvement and devised solutions based on findings.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Created and managed project plans, timelines and budgets.
  • Helped set and manage objectives for quality, productivity and compliance.
  • Set schedules and oversaw daily workflow.
  • Oversaw workload and consistently achieved productivity targets.
  • Managed internal operational standards and productivity targets.
  • Compiled training materials for new employees and tracked skill development.

Desktop Supervisor

Johns Lyng Group
02.2016 - Current
  • Handled occupant complaints and dealt with issues
  • Planned and managed general repairs and maintenance and construction projects
  • Coordinated building financial activities
  • Prepared and reviewed operational reports and schedules
  • Established department goals and deadlines
  • Educated staff on safety procedures, OSHA requirements and company policies
  • Administered and monitored budgets for contracts, equipment and supplies
  • Processed invoice payments and recorded information in account database
  • Managed all payments processing, involving collection tasks
  • Performed administrative tasks such as copying, scanning and mail sorting on daily basis
  • Monitored past due accounts and pursued collections on outstanding invoices
  • Facilitated payment of invoices due by sending bill reminders and contacting clients
  • Reviewed documents such as purchase orders, sales tickets and charge slips to compute fees or charges due
  • Answered customer questions to maintain high satisfaction levels
  • Prepared contract agreements and other documentation, as needed
  • Prepared, coordinated and communicated price quotes, terms of sale, delivery dates and service obligations to customers and contractors
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanour
  • Documented conversations with customers to track requests, problems and solutions
  • Coordinated building operations, maintenance, and improvements
  • Assisted with emergency response and evacuations

Education

High School Diploma -

Whalan High School
Whalan
1996

Skills

  • Budgeting and forecasting
  • Property maintenance
  • Building repairs
  • Planning
  • Flexible
  • Customer Service
  • Applying for Council Permits
  • Home Owners Warranty
  • Building Variations
  • Excel
  • Outlook
  • Word
  • Time Efficient
  • Problem solving

Timeline

Buisness Unit Manger

Restorx Services
04.2023 - Current

Team Leader

Johns Lyng Group
06.2019 - Current

Desktop Supervisor

Johns Lyng Group
02.2016 - Current

High School Diploma -

Whalan High School

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Antoinette Marsh