Antoinette Truswell

Embroidery and digitising.

Manufactured and created bespoke items on a commission basis

• Prepared files, letters and notices.
• Provided exceptional customer service through clear communication, empathy, and proactive problem-solving during difficult situations.
• Improved customer satisfaction levels by providing timely, accurate, and empathetic support during the claims process.
• Continuously improved personal performance by seeking feedback from peers, supervisors, and clients for self-improvement and growth.
• Checked documentation for accuracy and validity on updated systems.

• Maintained tidy and organized store environment to comply with cleanliness standards.
• Managed efficient cash register operations.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Answered questions about store policies and addressed customer concerns.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Assisted in training new employees on store policies and procedures, contributing to a cohesive team environment.
• Handled cash transactions accurately and efficiently while adhering to company loss prevention guidelines.
• Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.