Creative hospitality and travel industry professional with well developed customer service and public speaking skills. A hardworking, passionate and organized team player with strong work ethic and the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
5
5
Certifications
Work History
Seasonal Salmon Fishing Guide
Queen Charlotte Lodge
05.2021 - 09.2023
Enhanced client satisfaction by providing tailored fishing experiences based on individual preferences and skill levels.
Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Utilized effective communication and problem-solving skills to quickly resolve customer issues.
Promoted sustainable fishing practices by educating clients on catch-and-release methods and proper fish handling techniques.
SDI Divemaster
Dressel Divers
01.2023 - 05.2023
Observed students to assess abilities, interests and learning objectives to create exciting and personalized diving experiences.
Enhanced diver safety by implementing thorough pre-dive briefings and equipment checks.
Promoted environmental awareness among clients through educational presentations on marine conservation and responsible diving practices.
Provided constructive feedback to divers during post-dive debriefings, promoting continuous improvement in their technique and overall dive skills.
Maintained high-quality rental equipment, ensuring proper function and safety for all divers.
Bartender
Italian Tomato Restaurant
09.2020 - 05.2021
Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Seasonal Trips Facilitator
Me To We
02.2016 - 10.2016
Safely led groups through various ME to WE programs internationally in both Kenya & Tanzania.
Headed all outdoor activities and workshops for groups of varying ages and sizes.
Implementing logistics for trips including lodging, transportation, and meals.
Created and helped to develop youth leadership workshops, speeches and presentations, introducing the seven pillars of sustainable development with the goal of inspiring social action.
Engaged youth, educators and parents to cultivate and sustain strong interpersonal relationships with participants and members of the community alike.
Server
Cactus Club Cafe Bentall 5
08.2014 - 06.2015
Set a positive tone for the entire dining experience as the first point of contact for incoming guests.
Shared knowledge of menu items and flavours, enabling customers to make personal decisions based on taste and interest.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.