Summary
Overview
Work History
Education
Skills
Accomplishments
Sinhalese
Timeline
Hi, I’m

Anton Lakmal Perera

The Gap,QLD

Summary

Team Leader well-known for executing successful, new smart initiatives. Creates dynamic and positive workplace culture to align with organizational mission and values.

Trains new hires and mentors struggling workers to achieve overall team success.As a highly skilled professional with a proven track record of delivering exceptional customer service, I excel at fostering strong, productive relationships with clients, colleagues, and senior management. With extensive experience in resource management and a deep understanding of budget and operational deliverables in a transport environment, Additionally, my strong written, verbal, interpersonal, and negotiation skills ensure maximum customer satisfaction. I am confident in my ability to utilize all computerized software and systems utilized by Council and Transport for Brisbane, and my ability to contribute to team direction, give and receive feedback, and achieve agreed performance standards makes me a valuable asset in fostering a culture of performance excellence.Experienced with team management and leadership. Utilizes effective communication to motivate and guide teams. Track record of implementing strategies that enhance team performance and productivity.

Professional leader prepared for this role.


Overview

24
years of professional experience

Work History

Brisbane City Council

Acting Team Leader
05.2023 - Current

Job overview

  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.

Brisbane City Council

Rostering Team Leader
04.2023 - 08.2024

Job overview

  • Due to the exceeding the expectation as counter officer Seconded as Toowong Depot Rosterer
  • Set performance expectations for the Counter officers and Team Leaders to monitor progress towards goals and providing constructive feedback as needed.
  • Empowered Bus operators by delegating responsibilities according to individual strengths and Improve the availability.
  • Managed conflict resolution among Bus Operators, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Meet depot key performance indicators set by the Depot Manager.
  • Minimize the unplanned absenteeism,improve the depot on time running target and achieve the financial targets .


Brisbane City Council

Depot Counter Officer
01.2019 - Current

Job overview

  • Warmly welcomed Operators upon approaching counter
  • Aligned team to business values and objectives through active leadership.
  • Manage the absenteeism and rostering and filling the vacant shifts in cost effective and innovative method.
  • Engaged with all counter staff to maintain strong relationships and promoted a positive work culture.
  • Ensured a high standard of safety and presentation and completed a variety of compliance and auditing tasks to identify areas for improvement.
  • Drove high levels of customer satisfaction through consistent execution of service standards and initiatives, visible operational leadership and interaction with Operators
  • Championed a culture of continuous improvement to all business processes.
  • Built beneficial relationships with Depot Manager, team and External clients to meet performance standards.
  • Handled customer complaints professionally, resolving issues promptly and maintaining customer loyalty.
  • Started as a dispatcher Sep 2017 and seconded to Acting counter officer in 2021and recruited as a permanent counter office in 2022.

Brisbane City Council

Bus Operator
12.2008 - 04.2022

Job overview

  • Possessed an excellent driving record and held knowledge of bus routes to maintain accuracy.
  • Received numerous commendations from clients and senior management.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
  • Consistently met or exceeded on-time performance goals, contributing to overall system efficiency.

Drug Arm Queensland

Administration Officer
09.2010 - 12.2010

Job overview

  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing inquiries professionally and in a timely manner.

Slimline Pvt Ltd

Project Officer/Project Executive/Rostering and Scheduling
02.2001 - 02.2003

Job overview

  • Coordinated projects from conception to completion, keeping within budgets and deadlines.
  • Presented issues and opportunities to management, resulting in cost reduction.
  • Kept senior management well-informed by preparing and presenting project status reports.
  • Developed and deepened relationships with key stakeholders.
  • Communicated effectively with merchandisers regarding garment expenditure.

Education

University of Southern Toowoomba

Master of Business Administration
01.2006

University Overview

University of Delhi
India

Bachelor of Science from Zoology
12-1999

University Overview

  • Class Rank Second Division

Hopwood Integrated Learning

Certificate III from Transport and Logistics
01.2009

University Overview

TAFE QLD
QLD

Certificate IV from Financial Accounting
01.2016

University Overview

NAATI Australia

Qualified Translator
01.2004

University Overview

Skills

  • Rostering, dispatching and cost efficiency
  • Problem-solving
  • Proactive and self-motivated
  • Communication and interpersonal skills
  • Excellent attention to detail, organisation, and time management skills
  • Strategic planning and goal setting
  • Productive and positive work ethos
  • Collaborative team player
  • Computer, numeracy, and literacy skills
  • Resource management and reporting
  • Leadership and training compliance
  • Performance management
  • Workplace Health and Safety focus
  • Continuous improvement
  • Proficient in HASTUS, MS Office Suite, MYOB, AutoCAD, SAP, Trim and GSD
  • Heavy Vehicle National Law and Chain of Responsibility Knowledge
  • Teamwork and collaboration
  • Team motivation

Accomplishments

Accomplishments
  • Supervised team of 430 staff members.
  • Achieved performance through effectively helping with Performance
  • Achieved Targets by completingRostering with accuracy and efficiency.
  • Performance managed team members to overcome accidents and faults.
  • Organizing team members with work place injuries through work cover and return to work plans through rehabilitation.

Sinhalese

Sinhalese

Natti sinhala language  translator

Timeline

Acting Team Leader
Brisbane City Council
05.2023 - Current
Rostering Team Leader
Brisbane City Council
04.2023 - 08.2024
Depot Counter Officer
Brisbane City Council
01.2019 - Current
Administration Officer
Drug Arm Queensland
09.2010 - 12.2010
Bus Operator
Brisbane City Council
12.2008 - 04.2022
Project Officer/Project Executive/Rostering and Scheduling
Slimline Pvt Ltd
02.2001 - 02.2003
Hopwood Integrated Learning
Certificate III from Transport and Logistics
NAATI Australia
Qualified Translator
University of Southern Toowoomba
Master of Business Administration
University of Delhi
Bachelor of Science from Zoology
TAFE QLD
Certificate IV from Financial Accounting
Anton Lakmal Perera