ANTON PERERA
Melbourne,Australia
Summary
Results-driven Client Success Manager with over 8 years of experience in facilities management and commercial cleaning services. Proven track record of managing multi-site operations across premium commercial buildings, government facilities, and specialty venues. Expert in building strong client relationships, ensuring service excellence, and delivering measurable results while managing teams of up to 250 employees. Strong background in contract compliance, performance reporting, and operational efficiency improvements.
Overview
9
9
years of professional experience
Work History
Client Service Manager
Cleaning Melbourne
02.2022 - Current
- Successfully manage multi-site operations across diverse portfolio including government buildings, aquatic centres, and stadiums
- Lead and coordinate team of 350+ employees across multiple locations
- Maintain 100% contract compliance while consistently exceeding KPIs and SLAs
- Implemented process improvements resulting in enhanced service delivery and client satisfaction
- Manage comprehensive budgeting and resource allocation across all sites
- Serve as primary client liaison, building strong relationships with property managers and stakeholders
- Act as main point of contact for premium commercial clients
- Monitor and report on service performance metrics and client satisfaction
- Proactively identify and address client concerns and service improvement opportunities
- Ensure full contractual compliance and risk mitigation across all operations
- Coordinate with operations teams to deliver seamless service execution
- Developed and implemented client service strategies to enhance customer satisfaction and retention.
- Led cross-functional teams to streamline operations and improve service delivery efficiency.
- Analyzed client feedback to identify trends and drive continuous improvement initiatives.
- Mentored junior staff in best practices for client engagement and service excellence.
- Managed escalation of complex client issues, ensuring timely resolution and follow-up.
- Collaborated with sales team to align services with client needs, driving revenue growth.
- Established performance metrics to evaluate service effectiveness and guide strategic decisions.
- Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.
- Streamlined internal processes for improved efficiency in handling client requests and managing daily operations.
Cleaning Manager
Boroondara Aged Services Society
12.2016 - 02.2022
- Managed multi-site operations including Faversham House (170-bed aged care), Hesta Canterbury (luxury apartments), and Marvel Centre (community centres)
- Developed safety programs that reduced workplace incidents by 75%
- Consistently met or exceeded monthly and yearly performance targets
- Strategically managed budgets to optimize resource utilization and control costs
- Generated revenue through effective staff coaching and development strategies
- Monitored employee productivity and implemented process optimizations
- Conducted regular employee meetings for feedback, training, and communication
- Managed inventory, equipment procurement, and maintenance scheduling
- Ensured full OSHA compliance and maintained comprehensive safety standards
- Maintained detailed database records for inventory and performance tracking
Education
Master of Professional Accounting - Financial Management
La Trobe University
01.2010
Chartered Institute of Management Accountants - undefined
01.2009
Skills
- Client Relationship Management
- Multi-Site Operations
- Contract Compliance
- Performance Reporting
- Team Leadership
- Budget Management
- Health & Safety
- Process Improvement
- Microsoft Office Suite
- Database Management
- Inventory Control
- Risk Mitigation
CORE STRENGTHS
- Client-Focused Approach: Proven ability to build and maintain strong client relationships while understanding unique business needs and delivering tailored solutions.
- Operational Excellence: Demonstrated expertise in managing complex multi-site operations with focus on service quality, compliance, and continuous improvement.
- Leadership & Team Management: Successfully led large teams (250+ employees) while maintaining high performance standards and employee engagement.
- Problem-Solving: Proactive approach to identifying issues and implementing effective solutions that enhance client satisfaction and operational efficiency.
- Performance Management: Strong track record of meeting and exceeding targets while maintaining detailed reporting and performance metrics.
Timeline
Client Service Manager
Cleaning Melbourne
02.2022 - Current
Cleaning Manager
Boroondara Aged Services Society
12.2016 - 02.2022
Chartered Institute of Management Accountants - undefined
Master of Professional Accounting - Financial Management
La Trobe University