Antonela Simunic
Canberra,ACT
Summary
Self-motivated and dependable waitress offering 3 years of experience supporting daily operations of dining room and kitchen areas. Proficient in assisting guests with reservations, takeout orders and general inquiries. Career history achieving high performance with minimal supervision. Skillful in setting up food stations, accurately recording orders and assisting guests in making menu choices. Reliable, customer service-driven team player.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Australian Croatian Club
Canberra, ACT
06.2019 - Current
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Cleared table and bussed dishes to allow for quick setups.
- Resolved customer concerns with friendly and knowledgeable service.
- Developed strong and lasting resident relationships.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Documented food orders and ran items to guest tables in dining room.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
Assistant Dance Teacher
HKUD Stepinac
Canberra, ACT
06.2022 - Current
- Planned choreography for group performances and recitals.
- Accommodated students with special needs by using different teaching styles, encouraging each to learn at appropriate pace.
- Instructed groups of individual and coupled dancers in different dance styles.
- Performed at different events as a dancer.
Education
High School Diploma -
Daramalan College
Dickson ACT11.2022
Skills
- High Energy and Stamina
- Cool Under Pressure
- Customer Service and Rapport
- Warm and Friendly
- Team Player
- Transactions and Cash Handling
- Verbal and Written Communication
- Special Requests and Substitutions
- Menu Knowledge
- Table Bussing
- Food Safety Understanding
Languages
Croatian
Native/ Bilingual
German
Professional
Certification
- Responsible Service of Alcohol - July 2021
Timeline
Assistant Dance Teacher
HKUD Stepinac
06.2022 - Current
Waitress
Australian Croatian Club
06.2019 - Current
High School Diploma -
Daramalan College
- Responsible Service of Alcohol - July 2021
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