Sara Bastidas
Melbourne,VIC
Summary
Detail oriented multi-tasking professional with management experience as a team leader in customer service (retail, receptionist). Specialized in working with objectives through tools such as KPI's, goal setting and achieving maximum performance. Currently residing in Melbourne in search of new opportunities. I hold a visa with full work rights, Australian Driver's license and National Police Check. Ready to bring my effectiveness and efficiency to a new team and create a positive impact on them.
Overview
7
7
years of professional experience
Work History
Coffee Specialist
Nespresso Boutique
03.2025 - 10.2025
- Educated customers on coffee origins, brewing methods, and flavor profiles.
- Developed and implemented training programs for new baristas to enhance product knowledge.
- Assessed customer needs, recommending tailored coffee solutions to improve sales.
- Maintained product displays, ensuring a visually appealing and organized boutique environment.
- Collaborated with team members to execute promotional events and product launches efficiently.
Retail Sales Associate
SHOEBIZ
03.2024 - 03.2025
- Delivered exceptional customer service, enhancing overall shopping experience and fostering customer loyalty.
- Assisted in inventory management, ensuring accurate stock levels and efficient product placement.
- Trained new sales associates on company policies, sales techniques, and product knowledge.
- Implemented visual merchandising strategies, creating appealing displays to drive sales and attract customers.
Retail Sales Assistant
Florsheim Shoes
11.2023 - 02.2024
- Store opening and closing procedures (balance and record accurate transactions, banking and registrations).
- Enhanced customer satisfaction, conflict resolution techniques and providing a welcoming store environment.
- Hourly sales control to maximized profitability and manage time.
- Used POS system to process sales, returns, online orders, and gift card activations.
Balloon Artist
Retail Discount Party World
11.2023 - 02.2024
- Organize large orders of balloons and decorations for events (arches, arrangements, and different balloon shapes and designs)
- Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
- Anticipated design issues and proved to be proactive in developing effective solutions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Store Manager
The Body Shop
11.2021 - 10.2023
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Developed and implemented successful staff incentive programs to motivate employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Kiko Cosmetics International
10.2020 - 10.2021
- Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
- Increased customer loyalty through exceptional service and tailored makeup applications.
- Collaborated with photographers and stylists to achieve desired looks for photoshoots, ensuring high-quality results.
- Contributed to increased sales of beauty products by demonstrating their benefits during makeover sessions.
Store Manager
Levis Strauss & Co
09.2019 - 09.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Optical Receptionist
OPTICA DAURADA
09.2018 - 09.2019
- Friendly service at front desk.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Assisted patients with insurance claims and provided guidance on coverage details.
- Prepared and administered medications to patients as prescribed by optometrist.
- Conducted thorough pre-testing for optometrist examinations, leading to more accurate diagnoses and treatment plans.
- Enhanced customer satisfaction by providing personalized frame and lens recommendations based on individual needs.
Education
University Degree - Law And Human Resources
University Rovira And Virgili
Barcelona09.2023
Skills
- Positive attitude
- Multitasking
- Attention to detail
- Adaptability
- Conflict resolution
- Reliability
- Time management
- Goal-oriented (KPI's)
Languages
English
Full Professional
French
Full Professional
Catalan
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Coffee Specialist
Nespresso Boutique
03.2025 - 10.2025
Retail Sales Associate
SHOEBIZ
03.2024 - 03.2025
Retail Sales Assistant
Florsheim Shoes
11.2023 - 02.2024
Balloon Artist
Retail Discount Party World
11.2023 - 02.2024
Store Manager
The Body Shop
11.2021 - 10.2023
Store Manager
Kiko Cosmetics International
10.2020 - 10.2021
Store Manager
Levis Strauss & Co
09.2019 - 09.2020
Optical Receptionist
OPTICA DAURADA
09.2018 - 09.2019
University Degree - Law And Human Resources
University Rovira And Virgili