Antonella Canetti
Donnybrook,WA
Summary
Professional with strong background in providing compassionate care and support to individuals with disabilities. Skilled in developing individualized care plans, implementing therapeutic activities, and ensuring client safety and well-being. Strong focus on team collaboration, effective communication, and adapting to changing needs. Reliable and results-driven, with commitment to enhancing clients' quality of life through empathetic and respectful care.
Overview
35
35
years of professional experience
Work History
Customer Service Cashier and Cook
Donnybrook Family Bakery
10.2021 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Disability Support Worker
My Place Foundation
12.2016 - 07.2021
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Drove clients safely to social activities and appointments.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Maintained safety with tidy, clean, and hazard-free home environments.
- Kept detailed daily logs with care actions, patient behaviors, and incidents.
- Prepared nutritious meals to meet individual dietary needs for clients.
- Provided high level of physical support by lifting, adjusting, and moving clients.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Hospitality Worker
Koombana Bay Surf Club, IGA DBK, Capel Winery
01.2010 - 01.2016
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Trained new staff members on proper customer service and hospitality policies.
- Ensured safety guidelines were followed by all team members to create a secure environment for guests and staff alike.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
- Coordinated events and functions, tailoring services to meet diverse client needs.
- Implemented cost-saving measures in inventory management without compromising on quality.
Aged Care Worker
Casa Di Riposo Livia Leralla Di Padriciano
01.1990 - 01.2002
- Assisted residents with daily living tasks, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maintained a clean and safe living environment for all residents, ensuring their wellbeing.
- Built strong relationships with clients to deliver emotional support and companionship.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Enhanced residents'' quality of life by providing compassionate and attentive care.
- Provided safe mobility support to help patients move around personal and public spaces.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Utilized strong problem-solving skills to address challenging situations with empathy and professionalism.
- Developed trust-based relationships with residents by actively listening to their concerns and demonstrating genuine interest in their lives.
- Promoted social interaction for isolated seniors through engaging group activities.
- Received consistent positive feedback from residents and their families due to exceptional care delivery.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Remained alert to problems or health issues of clients and competently responded.
- Monitored and assisted residents through individual service plans.
- Maintained frequent supervision of residents unable to call for assistance.
- Provided emotional support to families during difficult times, offering reassurance and guidance.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Education
Certificate in Disability As Assistant Home Health
Adest
Italy - TriesteNo Degree - Standard Mental Health First Aider
Mental Health First Aid Australia
Perth, WA07.2021
No Degree - De-Esculation Skills
Western Australian Association For Mental Health
Busselton06.2021
Skills
- Daily living assistance
- Housekeeping and meal preparation
- Personal Care
- Independent Living Support
- Relationship Building
- Disability Awareness
- Documentation skills
- Documentation And Reporting
- Client Confidentiality
- Incident Reports
- Meal Planning
- Daily Living Requirements
- Health and safety
- Individual Support Plans
- Household chores
- Dressing assistance
- Creative Thinking
- Risk Assessments
- Family Communication
- Emotional Support
- Transportation Assistance
- Elderly Care
- Housekeeping skills
- Recreational Activities
Beach walks, bike riding, cooking, gardening, animal lover
In my spare time I enjoy Beach and nature walks with my dog, general physical activity and bike riding, cooking traditional Italian food, healthy and new style cuisine, keeping my yard tidy with all gardening duties and creating beautiful outdoor spaces for me to enjoy at the end of the day. I also love to look after my chooks in my back yard garden.
Timeline
Customer Service Cashier and Cook
Donnybrook Family Bakery
10.2021 - Current
Disability Support Worker
My Place Foundation
12.2016 - 07.2021
Hospitality Worker
Koombana Bay Surf Club, IGA DBK, Capel Winery
01.2010 - 01.2016
Aged Care Worker
Casa Di Riposo Livia Leralla Di Padriciano
01.1990 - 01.2002
Certificate in Disability As Assistant Home Health
Adest
No Degree - Standard Mental Health First Aider
Mental Health First Aid Australia
No Degree - De-Esculation Skills
Western Australian Association For Mental Health
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