ANTONELLA TANYA TASSONE

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity
• Frontline register staff management.

• Allocating and managing staff lunch breaks

• New staff training

• Stock Inventory and stock ordering for store

• Money handling & Processing refund

• Banking, end of day tallies and financial transactions

• Opening and closing store, register area set up

• Staff management - training new staff and roster organization
• Payroll
• Stock ordering for store
• Merchandising and layout of incoming stock for shop front and floor display
• Banking, end of day tallies and financial transactions
• Control of incoming and outgoing stock
• Opening and closing of shop front
• Customer Service
• Feedback and Complaints

• Accepting and organization of stock throughout store to designated areas
• Arranging stock and merchandise on racks and shelving
• Organisation of stock in SKU order
• Putting stock through the intranet to dispatch to other stores and locations
• Financial transactions
• Customer Service

• Customer Service
• Preparation and service of food and beverages
• Financial transactions
• Maintenance service standards
• Training new staff

• Customer Interface
• Assistance of food preparation
• Service of food and beverage
• Financial transactions
• Maintaining service standards

• Managing all aspects of the business
• Customer service interface
• Resource management
• Reservations and allocation of seating
• Performance management of all staff
• Determining and maintaining service standards
• Preparation and the service of food and beverages
• Financial transactions
• Payroll and end of business closing

• Assisting Chef with food and meal preparation
• Performing chef duties from time to time
• Assisting with managing all aspects of the business
• Ensuring that service standards were established and maintained
• Taking customer orders and serving of meals and beverages
• Setting up facilities prior to commencement of the business period
• Financial transactions
• Customer interface

• Assisting customers with the purchase of clothing, including sizing and selection of various items
• Setting up visual displays within the store
• Handling of money and payment transactions
• Dealing with customers on a daily basis
• Ensuring exceptional customer service was delivered consistently

• Preparation and service of food and beverages
• Handling money and payment transactions
• Cleaning and ensuring hygiene standards were met
• Customer service