Antoni Jack

Key Responsibilities

• Managed end-to-end workflows for parliamentary documents and briefs, including ministerial briefs, question time Briefs and other governance products, overseeing triage, allocation, quality assurance and tracking to ensure timely clearance.

• Coordinated digital uplift initiatives within the division, working with internal teams and other agencies to align resourcing, streamline processes and support smooth implementation of new systems.

• Provided high-level executive and divisional support to the General Manager and Branch Manager, including forward planning, meeting and pack preparation, action tracking and stakeholder follow-up across multiple workstreams.

• Led intergovernmental collaboration across NDIA, DHDA, the NDIS Commission and other partners on provider-focused projects, managing shared work plans, governance papers and meeting actions to support consistent cross-agency decision making.

Key Responsibilities

• Facilitated validation workshops and inter agency collaboration with DHDA engagement series by developing artefacts, summarising key insights, tracking actions and ensuring alignment with strategic design objectives and data governance framework.

• Actively contributed to the design, development, and implementation of the Support Needs Assessment Tool (SNAT) to enhance consistent, transparent, and evidence-based decision-making across the agency.

• Assisted with operational drafting and continuous refinement of “Ways of Working” documentation to ensure clarity, consistency, and standardisation in the operational use of the SNAT.

• Coordinated end to end delivery of artefacts for the SNAT program, including briefing packs, delivery timelines, platform implementation and stakeholder facing presentation material to support senior executive decision making

Key Responsibilities

• Provided on site management of technical and hardware support to executive staff including the CEO and Deputy CEO and their offices. implementing troubleshooting solutions for Desktops, Apple Devices, CRM, Audio Visual Room Equipment and Microsoft Suit. This includes building and maintenance of ICT applications and infrastructure so senior executive staff could perform their roles effectively and in line with the agency’s business goals.

• Set up the monthly board meetings by collaborating with technical teams and the Board Secretariat, successful ensuring productive, and meaningful outcomes.

• I have built and maintained effective relationships with stakeholders such as business units, the CEO’s office, executives, and external vendors. This has resulted in successful implementation of system upgrades and operational efficiencies with minimal disruption.

• Conducting regular risk assessments, audits, and mitigation strategies to proactively address ICT issues, including support for Parliament House digital hearings for the CEO and executives.

• Collaboration with property services, business areas, and providers to ensure the site maintains effective hardware, software, and support services.

Key Responsibilities

• Liaising with Stake Holders.

• Ensuring the Service Desk Agents are following Knowledge Articles and keeping them up to date as well.

• Collaborate with other resolver groups to ensure the right processes are followed.

Key Responsibilities

• Provided Tier 1 and Tier 2 IT support to non-technical internal users through desk side support services

• Documented support interactions for future reference

• Assisted with updating technical support best practices for use by team

• Assisted customers in identifying issues and explained solutions to restore service and functionality.

• Adhere to process for handling and management of all end user issues.