Summary
Overview
Work History
Education
Skills
Timeline
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Antonia Azar

TOONGABBIE,NSW

Summary

Personable Office Administrator with 6 years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment.

Overview

9
9
years of professional experience

Work History

Office Administrator

Capital Engineering Consultants
10.2021 - Current
  • Supported office manager with proactive correspondence management, document coordination and customer relations.
  • Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
  • Assisted with the coordination and hosting of company events.
  • Trained new employees on administrative procedures, company policies and performance standards.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Interacted with customers by phone, email or in-person to provide information.
  • Scheduled conference rooms, prepared agendas and maintained calendars to prepare for meetings and events.
  • Maintained open communication with customers to foster positive relations and provide updates on issues.
  • Achieved project deadlines by coordinating with team members to manage performance.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Established team priorities, maintained schedules and monitored performance.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Client Services Assistant

Hunt Strategic Advisors
01.2021 - 10.2021
  • Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
  • Entered customer interaction details in MYOB and HowNow to track requests, document problems and record solutions offered.
  • Maintained accurate record-keeping with proactive attention to client information updates.
  • Create procedures for day-to-day tasks for the business
  • Responded to customer calls and emails to answer questions about products and services.
  • Maintained and managed customer files and databases.
  • Participated in meetings with stakeholders to discuss program objectives and strategies.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Receptionist

Capricorn Business Services
11.2017 - 12.2020
  • Welcomed all customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.

Office Administrative Assistant

AMAZAR Contract Services
06.2014 - 09.2017
  • Created and updated physical records and digital files to maintain current, accurate and compliant documentation
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Sorted, opened and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements
  • Transferred and directed phone calls, guests and mail to correct staff members.

Education

Bachelor of Business - Human Resources Management

Western Sydney University
Parramatta

Certificate II in Business Admin -

Catholic Education Diocese of Parramatta
Merrylands, NSW

High School Diploma -

Cerdon College
Merrylands, NSW
09.2017

Skills

  • Database Management
  • Office Supply Management
  • Spreadsheet Development
  • Customer Engagement
  • Administrative Support
  • Teamwork and Collaboration
  • Critical Thinking
  • Planning and Coordination
  • Problem-Solving
  • Training and Development
  • Organisation and Time Management
  • Teambuilding
  • Flexible and Adaptable
  • Interpersonal Communication
  • Self-Motivated
  • Analytical and Critical Thinking

Timeline

Office Administrator

Capital Engineering Consultants
10.2021 - Current

Client Services Assistant

Hunt Strategic Advisors
01.2021 - 10.2021

Receptionist

Capricorn Business Services
11.2017 - 12.2020

Office Administrative Assistant

AMAZAR Contract Services
06.2014 - 09.2017

Bachelor of Business - Human Resources Management

Western Sydney University

Certificate II in Business Admin -

Catholic Education Diocese of Parramatta

High School Diploma -

Cerdon College

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