Antonia Kyriakos
South Wentworthville,New South Wales
Summary
Goal-oriented strategic leader and decisive business professional with a proven track record of success in fast-paced retail environments. Seeks success through strategic planning and effective management. by building cohesive teams and driving innovation. Possesses a strong creative and entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.
Overview
4
4
years of professional experience
Work History
Founder and CEO
Everlasting Florettes and Co
2021.09 - Current
- Established a successful business by identifying market needs and creating innovative solutions.
- Developed engaging content aligned with brand messaging to enhance customer engagement across various platforms.
- Prepared and analysed financial reports, ensuring compliance with accounting standards and offering insights for decision-making.
- Fostered positive customer relationships by effectively addressing needs and resolving issues, particularly on social media.
- Designed targeted advertising campaigns to drive brand awareness and new attract customers online.
- Managed social media content strategies, including hashtags and high-quality product images, to increase engagement.
- Provide exceptional customer service by resolving issues and answering questions via Instagram.
- Monitored marketing campaign performance and optimised strategies based on data insights.
- Managed inventory levels to ensure a diverse selection of florals for customers.
Senior Customer Service Representative
Kmart
2021.03 - Current
- Stock Replenishment Coordinator, responsible for maintaining product availability, organising stock, and ensuring the strategic arrangement of merchandise.
- Overseeing inventory levels and facilitating the timely restocking of products to meet demand.
- Skilled in handling phone communication to assist customers with inquiries and communicate between store departments to coordinate product availability.
- Efficiently manage and process online orders, ensuring timely and accurate fulfillment to meet customer expectations.
- Provide exceptional customer service by addressing inquiries, conducting refunds, and resolving issues.
- Oversee the entire book department, maintaining inventory, organising displays, unloading stock, and assisting customers in finding the right products.
- Operate and monitor self-service checkouts, assisting customers with transactions, and troubleshooting any issues to ensure smooth operations.
- Monitoring the store for potential theft, ensuring security measures are in place.
- Provided on-the-job coaching and guidance to new employees.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
Education
Bachelor of Psychology (Hons) Bachelor of Commerce -
Macquarie University
Sydney, NSW11.2028
High School Diploma -
Cerdon College
Merrylands, NSW10.2022
Skills
- Business Administration
- Team Leadership
- Market Analysis
- Operations Management
- Professional communication
- Customer Acquisition
- Financial reporting
- Customer Service
Accomplishments
- Ampol Best All Rounder Award
- Outstanding Employee, Trainee & Vocational student at the inaugural Cumberland Young Champions Awards
- Golden Kudos Award for "Think Customer" (Kmart)
Timeline
Founder and CEO
Everlasting Florettes and Co
2021.09 - Current
Senior Customer Service Representative
Kmart
2021.03 - Current
Bachelor of Psychology (Hons) Bachelor of Commerce -
Macquarie University
High School Diploma -
Cerdon College
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