Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Antonia Kyriakos

South Wentworthville,New South Wales

Summary

Goal-oriented strategic leader and decisive business professional with a proven track record of success in fast-paced retail environments. Seeks success through strategic planning and effective management. by building cohesive teams and driving innovation. Possesses a strong creative and entrepreneurial spirit, open mind, and willingness to take on new challenges that require patience and perseverance.

Overview

4
4
years of professional experience

Work History

Founder and CEO

Everlasting Florettes and Co
09.2021 - Current


  • Established a successful business by identifying market needs and creating innovative solutions.
  • Developed engaging content aligned with brand messaging to enhance customer engagement across various platforms.
  • Prepared and analysed financial reports, ensuring compliance with accounting standards and offering insights for decision-making.
  • Fostered positive customer relationships by effectively addressing needs and resolving issues, particularly on social media.
  • Designed targeted advertising campaigns to drive brand awareness and new attract customers online.
  • Managed social media content strategies, including hashtags and high-quality product images, to increase engagement.
  • Provide exceptional customer service by resolving issues and answering questions via Instagram.
  • Monitored marketing campaign performance and optimised strategies based on data insights.
  • Managed inventory levels to ensure a diverse selection of florals for customers.

Senior Customer Service Representative

Kmart
03.2021 - Current


  • Stock Replenishment Coordinator, responsible for maintaining product availability, organising stock, and ensuring the strategic arrangement of merchandise.
  • Overseeing inventory levels and facilitating the timely restocking of products to meet demand.
  • Skilled in handling phone communication to assist customers with inquiries and communicate between store departments to coordinate product availability.
  • Efficiently manage and process online orders, ensuring timely and accurate fulfillment to meet customer expectations.
  • Provide exceptional customer service by addressing inquiries, conducting refunds, and resolving issues.
  • Oversee the entire book department, maintaining inventory, organising displays, unloading stock, and assisting customers in finding the right products.
  • Operate and monitor self-service checkouts, assisting customers with transactions, and troubleshooting any issues to ensure smooth operations.
  • Monitoring the store for potential theft, ensuring security measures are in place.
  • Provided on-the-job coaching and guidance to new employees.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

Education

Bachelor of Psychology (Hons) Bachelor of Commerce -

Macquarie University
Sydney, NSW
11.2028

High School Diploma -

Cerdon College
Merrylands, NSW
10.2022

Skills

  • Business Administration
  • Team Leadership
  • Market Analysis
  • Operations Management
  • Professional communication
  • Customer Acquisition
  • Financial reporting
  • Customer Service

Accomplishments

  • Ampol Best All Rounder Award
  • Outstanding Employee, Trainee & Vocational student at the inaugural Cumberland Young Champions Awards
  • Golden Kudos Award for "Think Customer" (Kmart)

Timeline

Founder and CEO

Everlasting Florettes and Co
09.2021 - Current

Senior Customer Service Representative

Kmart
03.2021 - Current

Bachelor of Psychology (Hons) Bachelor of Commerce -

Macquarie University

High School Diploma -

Cerdon College

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Antonia Kyriakos