Antonia Mueller
Redfern,NSW
Summary
Proven customer service expert from Baldur-Garten, adept at managing high-stress situations and resolving conflicts with empathy, enhancing customer loyalty. Skilled in multitasking and fostering team collaboration, I excel in fast-paced environments, ensuring exceptional service standards. My ability to greet and build rapport with guests combines hard and soft skills, driving repeat business and positive experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Baldur-Garten
03.2023 - 07.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Waitress
McSlobos/Stadtmühle
06.2024 - 10.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Education
Higher Education Entrance Qualification -
Altes Kurfürstliches Gymnasium
Bensheim,Germany07.2024
Bachelor Of Arts - English And American Studies
Friedrich-Alexander-University
Erlangen-Nürnberg,GermanySkills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Food running
Certification
RSA
Languages
German
Native or Bilingual
English
Full Professional
Timeline
Waitress
McSlobos/Stadtmühle
06.2024 - 10.2024
Customer Service Representative
Baldur-Garten
03.2023 - 07.2023
Higher Education Entrance Qualification -
Altes Kurfürstliches Gymnasium
Bachelor Of Arts - English And American Studies
Friedrich-Alexander-University
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