Antonia Staffeldt
Summary
As an experienced member of a cleaning team in various residential and commercial settings, I have a strong understanding of chemical handling and maintaining cleanliness. Additionally I demonstrated the ability to work independently, manage time effectively, and achieve personal and team success.
During my work in the tourism and hospitality industry I have developed excellent customer service skills, including problem-solving, and managing refunds and payments to ensure customer satisfaction. My work adaptability has been enhanced through living and working in Far North Queensland Coast and Hinterland, where I experienced high-temperature conditions. I successfully worked 10-hour shifts in the hospitality industry and in the farming industry.
Overview
2024
2024
years of professional experience
Work History
Receptionist
Sarayi Botique Hotel
01.2022 - 06.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed the opening and closing of hotel amenities.
- Facilitated entry for guests arriving past standard times.
- Handled telephone inquiries and processed new reservations.
- Ensured accurate handling of fee payments and reimbursements.
Cleaner
Coconut Lemon
05.2021 - 10.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Coordinated team efforts to achieve timely completion of tasks.
- Executed detailed cleaning tasks for various types of residential properties including airbnbs and multiple bedroom houses
- Upheld exceptional cleaning standards.
- Responsible for bathroom clean and making beds
- Managed commute to worksite in teams.
Housekeeper
Sarayi Botique Hotel
01.2022 - 06.2022
- Oversaw housekeeping and time scheduling.
- Managed laundry operations with tasks such as washing and sorting linen, as well as ordering.
- Maintained well-stocked and organised carts for ease of access.
- Maintained cleanliness in both outdoor and indoor common areas.
- Deep cleaning hotel rooms
- Ensuring pet hair is removed in animal friendly rooms.
- Ensured beds were neatly made.
- Deliver onboarding sessions for newly recruited team members
Housekeeper
Bayhaven Lodge
12.2020 - 04.2021
- Operated electronic backpack vacuums and floor sweepers.
- Adhered to professional house cleaning checklist.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Managed room assignments according to guest schedules.
- Independently managed cleaning duties for all six apartments.
Cleaner
Self Employed Services
- Managed direct correspondence with clients.
- Provided quotations and coordinated time schedules.
- Adjusted hours to accommodate client needs.
- Supplied necessary cleaning materials.
- Maintain exceptional attention to detail during cleaning tasks.
- Tailored cleaning activities to suit the specific demands of each week.
Barista
The Forest Blend Cafe
04.2023 - 10.2023
- Controlled line and crowd with quick, efficient service.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Operated espresso machines and commercial coffee brewers to create beverages.
Education
Higher High School Certificate -
Ricarder-Huch-School
Germany 06.2019
Skills
- Customer service
- Team collaboration
- Time management
- Efficient cleaning/ housekeeping techniques
- Attention to detail
Timeline
Barista
The Forest Blend Cafe
04.2023 - 10.2023
Receptionist
Sarayi Botique Hotel
01.2022 - 06.2022
Housekeeper
Sarayi Botique Hotel
01.2022 - 06.2022
Cleaner
Coconut Lemon
05.2021 - 10.2021
Housekeeper
Bayhaven Lodge
12.2020 - 04.2021
Cleaner
Self Employed Services
Higher High School Certificate -
Ricarder-Huch-School
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