ANTONIA WEBB
Airlie Beach,QLD
Summary
HOSPITALITY PROFESSIONAL
I have a colorful customer service and administration background which has taught me to be client focused and work well in fast-paced client facing environments. I am passionate about providing memorable customer service and am eager to join a likeminded team.
Overview
12
12
years of professional experience
Work History
On Board Host
Rocky Mountaineer
04.2023 - Current
- Creating memorable and luxury experiences for all guests on board.
- Providing informative commentary throughout two day rail journey.
- Ensure needs of all guests are met while working closely with all other team members.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
Food and Beverage Supervisor
The Warehouse Group
05.2021 - 04.2023
- Ensured smooth restaurant operation by promptly addressing any customer or staff needs or problems.
- Developed strong relationships with vendors to negotiate favorable pricing terms, resulting in reduced food costs without sacrificing quality.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
Food and Beverage Supervisor
The Donnelly Group
01.2018 - 01.2020
- Managing the successful execution of all restaurant procedures
- Hiring and training new staff as well as designing training manuals
- Supervising and leading a team
- Managing weekly inventory reports and orders
- Generating daily venue log reports
Food and Beverage Supervisor
Original Joes
06.2017 - 01.2020
- Supervising and managing all restaurant staff and activities
- Providing outstanding customer service, hospitality, and support
- Accounting for and recording daily cash intake
- Booking and organizing large events and functions
- Hiring and training new team members
Customer Service Associate
Spawell Leisure Complex
12.2012 - 05.2017
- Providing excellent customer service and ensuring customer satisfaction
- Working as a team in an extremely fast-paced environment
- Sustaining organization to maximize productivity
Education
Double Honors degree - International Development, Anthropology
Maynooth University
Dublin Ireland01.2017
Skills
- Customer Service
- Administration
- Microsoft Word
- Excel
- PowerPoint
- Communication
- Leadership
- Organization
- Problem solving
- Attention to detail
References
Available upon request.
Timeline
On Board Host
Rocky Mountaineer
04.2023 - Current
Food and Beverage Supervisor
The Warehouse Group
05.2021 - 04.2023
Food and Beverage Supervisor
The Donnelly Group
01.2018 - 01.2020
Food and Beverage Supervisor
Original Joes
06.2017 - 01.2020
Customer Service Associate
Spawell Leisure Complex
12.2012 - 05.2017
Double Honors degree - International Development, Anthropology
Maynooth University
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