Antonia (Toni) Bramich
Devonport,TAS
Summary
Dynamic hospitality professional with experience at House of Anvers, excelling in guest relations and problem-solving. Proven ability to enhance guest satisfaction through effective time management and exceptional communication skills. Recognized for implementing strategies that reduced wait times, ensuring a positive experience in a fast-paced environment.
Overview
13
13
years of professional experience
Work History
Farm Worker
Dolores Bramich
03.2012 - 12.2024
- Assisted farmers with feeding and watering cows, sheep, goats, and pigs.
- Planted crops in fields, helping farmers distribute seeds and plan harvesting schedules.
- Operated various types of machinery skillfully for planting, cultivating, harvesting crops or managing livestock needs effectively.
- Reduced pest infestation through regular monitoring, timely application of pesticides, and integrated pest management practices.
- Applied disinfectant solutions and used shovels and water hoses to thoroughly clean animal pens.
- Ensured animal welfare by providing proper nutrition, healthcare, and comfortable living conditions for livestock.
- Collaborated with fellow farm workers to complete tasks efficiently and maintain a positive working environment.
- Constructed chicken houses to protect chickens from rain, direct sunlight and prey.
- Mixed feed, additives and medicines in prescribed portions to maintain animal health.
Hospitality Worker
House of Anvers
03.2024 - 09.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Volunteer Work Experience
North West Veterinary Centre
06.2023 - 06.2023
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Increased my pre-existing knowledge of animal handling and care whilst carry out a variety of support services to other staff focussing on daily animal care tasks such as grooming, feeding and exercise
Education
No Degree - Cert II in Hospitality
Don College
Devonport, TAS11-2024
No Degree - Cert II in Animal Care
Don College
Devonport, TAS11-2023
Skills
- Cleaning and sanitizing
- Supply restocking
- First aid training
- Guest relations
- Cross-cultural sensitivity
- Tourism knowledge
- Food safety
- Time management
- Problem-solving
- Multitasking
Timeline
Hospitality Worker
House of Anvers
03.2024 - 09.2024
Volunteer Work Experience
North West Veterinary Centre
06.2023 - 06.2023
Farm Worker
Dolores Bramich
03.2012 - 12.2024
No Degree - Cert II in Hospitality
Don College
No Degree - Cert II in Animal Care
Don College
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