Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Antonietta Catanzariti

Five Dock,NSW

Summary

A highly skilled and adaptable Operations and Sales Manager with over 20 years of experience in delivering mission-critical results encompassing customer service excellence, event management, strategic sales, and operational leadership. Adept in fostering business growth through innovative customer relationship strategies and efficient operational management. Demonstrated expertise in streamlining processes and consistently achieving sales targets. Excellent communicator with strong problem-solving abilities, backed by a Bachelor’s degree in Industrial Design. Renowned for delivering exceptional results in fast-paced environments.

Overview

18
18
years of professional experience

Work History

Sales and Operations Executive

Art Hanging Systems
03.2016 - Current

Key Responsibilities

  • Managed and optimised accounts receivable processes, aligning with sales strategies to ensure timely and accurate billing.
  • Developed and responded to detailed quotes, utilising comprehensive product knowledge to drive sales and meet customer needs.
  • Spearheaded tender processes, applying strategic sales approaches for new business acquisition.
  • Built and nurtured strong customer relationships, leveraging sales skills to enhance customer satisfaction and loyalty.
  • Designed and implemented effective lead generation and follow-up strategies, significantly expanding the customer base.
  • Coordinated logistics for appointments and installer schedules, ensuring seamless sales operations and customer project delivery.
  • Aggressively drove product sales, employing innovative upselling and cross-selling tactics.
  • Maintained financial accuracy and efficiency in billing and invoicing, reinforcing the sales cycle's effectiveness.



Achievements:

  • Achieved company growth by implementing strategic marketing plans and business development initiatives.
  • Dramatically boosted sales revenue, exceeding annual sales targets consistently, with a record increase of up to 25% year-over-year.
  • Fostered a robust increase in customer loyalty and retention, evidenced by a 30% rise in repeat business and numerous commendations on Google reviews.
  • Successfully streamlined financial processes, directly supporting sales operations and reducing receivables by 40%.
  • Secured lucrative contracts through strategic sales and tender management, contributing to a notable 20% growth in annual business contracts.

Office Assistant

Purefect Water Systems
03.2008 - 09.2015

Key Responsibilities:

  • Provided high-level administrative support, aligning office processes with sales strategies.
  • Efficiently managed customer inquiries and order processing, employing sales knowledge for cross-selling success.
  • Handled administrative tasks with an eye for sales opportunities, including filing, scanning, and email management.


Achievements:

  • Increased customer satisfaction by providing professional and courteous front desk support.
  • Enhanced sales effectiveness, contributing to a significant increase in cross-selling success and customer satisfaction.
  • Played a key role in streamlining administrative processes to support sales objectives, improving office productivity dramatically

Event Coordinator and Administration Officer

Leonardo Consulting
02.2006 - 11.2007

Key Responsibilities:

  • Orchestrated marketing and networking events, aligning event goals with sales and marketing strategies.
  • Provided sales-oriented administrative support to staff, optimising resource allocation for sales activities.
  • Managed sales-focused course coordination, including venue selection and promotional material development.

Achievements:

  • Enhanced attendee experience by meticulously planning and executing event logistics.
  • Improved operational efficiency through innovative administrative strategies, contributing to a 25% time-saving in process management.
  • Established positive relationships with clients, ensuring their needs were met throughout the event planning process.

Education

Bachelor of Design - Industrial Design

University of Canberra
Canberra, ACT
10.2001

Skills

  • Business Development
  • Lead Prospecting
  • Professional Networking
  • Sales Planning
  • Client Acquisition
  • Goals and Performance
  • Relationship Building
  • Client Development

Languages

Italian
Native or Bilingual

Timeline

Sales and Operations Executive

Art Hanging Systems
03.2016 - Current

Office Assistant

Purefect Water Systems
03.2008 - 09.2015

Event Coordinator and Administration Officer

Leonardo Consulting
02.2006 - 11.2007

Bachelor of Design - Industrial Design

University of Canberra
Antonietta Catanzariti