Antonietta Pennacchio
Medical Receptionist/ Administration
Arundel,QLD
Summary
Experienced medical office administrator skilled in managing patient appointments, medical records, and front-desk operations for seamless workflow and patient satisfaction. Proven ability to handle high-volume phone calls with confidentiality, delivering exceptional patient care. Strong track record in front-desk operations, patient scheduling, and medical records management. Recognized for collaborative approach in achieving efficient office workflows and adapting to changing needs. Skilled in patient communication, appointment coordination, and providing administrative support.
Overview
14
14
years of professional experience
Work History
Chevron After Hours Clinic
01.2025 - Current
- DUTIES: using best practice software, Work Rostering, opening and closing clinic, greeting patients and other callers at the practice in a courteous and efficient manner, answering the telephone, scheduling appointments for patients, issue patient invoices/ receipts and bulk bill as required, completing the billing, and sending the billings
- Entering and updating patient registration details, managing calls from patients
- Preparing and recording outgoing mail and posting daily, opening and distributing incoming mail.
- Administration experience: telephone experience, booking appointments, data entry, speaking with customers, scanning, copying, faxing, emailing, prepping documents. just to name a few things
Casual Medical Receptionist
Labrador Medical Centre
01.2024 - 01.2025
- DUTIES: using best practice software, Work Rostering, opening and closing clinic, greeting patients and other callers at the practice in a courteous and efficient manner, answering the telephone, scheduling appointments for patients, issue patient invoices/ receipts and bulk bill as required, completing the billing, and sending the billings
- Entering and updating patient registration details, managing calls from patients wanting results by referring them to the practice nurse on duty, maintaining reception area clean and tidy and welcoming manner, to exercise confidentiality with regards to patient care and all aspects of the practice.
- Preparing and recording outgoing mail and posting daily, opening and distributing incoming mail.
- Administration experience: telephone experience, booking appointments, data entry, speaking with customers also doing some banking, scanning, copying, faxing, emailing, prepping documents. just to name a few things
On Call Casual Medical Receptionist
Highland Health Medical Centre
01.2023 - 01.2024
- DUTIES: using best practice software, Work Rostering, opening and closing clinic, greeting patients and other callers at the practice in a courteous and efficient manner, answering the telephone, scheduling appointments for patients, issue patient invoices/ receipts and bulk bill as required, completing the billing, and sending the billings
- Entering and updating patient registration details, managing calls from patients wanting results by referring them to the practice nurse on duty, maintaining reception area clean and tidy and welcoming manner, to exercise confidentiality with regards to patient care and all aspects of the practice.
- Preparing and recording outgoing mail and posting daily, opening and distributing incoming mail.
- Administration experience: telephone experience, booking appointments, data entry, speaking with customers also doing some banking, scanning, copying, faxing, emailing, prepping documents. just to name a few things
Medical Reception- On Call Casual
My Health Medical
01.2022 - 01.2023
- DUTIES: using best practice software, opening and closing clinic, greeting patients and other callers at the practice in a courteous and efficient manner, answering the telephone, scheduling appointments for patients, issue patient invoices/ receipts and bulk bill as required, completing the billing, and sending the billings
- Entering and updating patient registration details, managing calls from patients wanting results by referring them to the practice nurse on duty, maintaining reception area clean and tidy and welcoming manner, to exercise confidentiality with regards to patient care and all aspects of the practice.
- Preparing and recording outgoing mail and posting daily, opening and distributing incoming mail.
- Administration experience: telephone experience, booking appointments, data entry, speaking with customers also doing some banking, scanning, copying, faxing, emailing, prepping documents. just to name a few things
Receptionist
Sundocotors Burleigh Heads
01.2022 - 01.2022
- DUTIES: using best practice software, opening and closing clinic, greeting patients and other callers at the practice in a courteous and efficient manner, answering the telephone, scheduling appointments for patients, issue patient invoices/ receipts and bulk bill as required, completing the billing, and sending the billings
- Entering and updating patient registration details, managing calls from patients wanting results by referring them to the practice nurse on duty, maintaining reception area clean and tidy and welcoming manner, to exercise confidentiality with regards to patient care and all aspects of the practice.
- Preparing and recording outgoing mail and posting daily, opening and distributing incoming mail.
- Administration experience: telephone experience, booking appointments, data entry, speaking with customers also doing some banking, scanning, copying, faxing, emailing, prepping documents. just to name a few things
Medical Receptionist
Mountain Medical Centre / Southport Metro Medical Centre
01.2019 - 01.2022
- Duties: using best practice software, opening and closing clinic, greeting patients and other callers at the practice in a courteous and efficient manner, answering the telephone, scheduling appointments for patients, issue patient invoices/ receipts and bulk bill as required, completing the billing, and sending the billings.
- Entering and updating patient registration details, managing calls from patients wanting results by referring them to the practice nurse on duty, maintaining reception area clean and tidy and welcoming manner, to exercise confidentiality with regards to patient care and all aspects of the practice.
- Preparing and recording outgoing mail and posting daily, opening and distributing incoming mail.
- Administration experience: telephone experience, booking appointments, data entry, speaking with customers also doing some banking, scanning, copying, faxing, emailing, prepping documents. just to name a few things.
Customer Service Officer / Administration Assistant
Goulburn Valley Health Hospital Shepparton
01.2017 - 01.2018
- Duties: data entry, computer skills, scanning, copying, uploading information, emailing, prepping, customer service skills, using Microsoft office program, using vital program.
- I have experience working as a customer service officer at Goulburn valley health Shepparton and as an administration officer in the engineering department at Goulburn valley health. some jobs that I do is completing day to day administration work, using the oracle and beams apps daily basis.
- I also do the mail run and receive and process invoices, data entry, telephone experience, minute taking, booking meeting rooms.
- When jobs come in on the beam’s app, I allocate the jobs that need to be completed to the correct work members. I also do many more jobs as well.
Administration Assistant
Family Medical Centre
01.2016 - 01.2016
- Duties: data entry, booking appointments, computer skills, scanning, faxing, copying, uploading information, emailing, cleaning, labelling, using the best practice software.
Receptionist / Administration
Davis Quality Fencing
01.2011 - 01.2014
- Duties: data entry, telephone experience, booking appointments, mail run, emailing, copying, faxing, scanning.
Education
Diploma - Marketing And Communications
Colleage of Adult Learning
Gold Coast, QLD12-2026
Skills
- Telephone communication management
- Using Best Practice Software
- Provide administrative support to the business and to the Operations Manager
- Create, update, and maintain registers with sensitive client information in line with organisational policies and procedures
- Schedule appointments, meetings and teleconferences and provide secretarial support to meetings
- Strong interpersonal & communication skills
- MS Office Suite
- Ability to work collaboratively as part of a team
- Problem Solving
- Strong attention to detail
- Excellent Organizational skills
- Appointment scheduling
- Front desk operations
- Telephone etiquette
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- Appointment setting
- Reminder calls
- Payment collection
- Appointment management
- Medical billing
Languages
English
Native or Bilingual
Timeline
Chevron After Hours Clinic
01.2025 - Current
Casual Medical Receptionist
Labrador Medical Centre
01.2024 - 01.2025
On Call Casual Medical Receptionist
Highland Health Medical Centre
01.2023 - 01.2024
Medical Reception- On Call Casual
My Health Medical
01.2022 - 01.2023
Receptionist
Sundocotors Burleigh Heads
01.2022 - 01.2022
Medical Receptionist
Mountain Medical Centre / Southport Metro Medical Centre
01.2019 - 01.2022
Customer Service Officer / Administration Assistant
Goulburn Valley Health Hospital Shepparton
01.2017 - 01.2018
Administration Assistant
Family Medical Centre
01.2016 - 01.2016
Receptionist / Administration
Davis Quality Fencing
01.2011 - 01.2014
Diploma - Marketing And Communications
Colleage of Adult Learning
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