Summary
Overview
Work History
Education
Skills
Certification
Languages
Affiliations
Timeline
Generic

Antonina Tonia Inturrisi

Melbourne

Summary

Dynamic customer service professional with a proven track record at Tech Mahindra, excelling in problem-solving and communication. Adept at managing multiple tasks while maintaining a 98% accuracy rate in typing. Recognized for exceeding customer satisfaction through creative solutions and collaborative teamwork, consistently achieving performance benchmarks.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Call Centre/customer Service

Tech Mahindra
Melbourne
03.2024 - 02.2025
  • Inbound and outbound customer service.
  • Specializing in Telstra faults.
  • For mobiles, the internet, and landlines.
  • Very varied role.
  • I did mostly inbound calling, but also data entry, case follow-ups, emails, and would consider this a mixed call center/admin position due to the both sides, too.
  • I got made redundant before my fixed-term contract was up.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Food and Beverage Attendant

Delaware North
Melbourne
10.2023 - 01.2024
  • Working behind a bar.
  • Serving both alcoholic and non-alcoholic beverages, cleaning, using a cash register, and EFTPOS machine to do transactions, and serving customers.
  • Handled cashier duties including accepting payments from customers, making change, and balancing the cash drawer daily.
  • Collaborated with kitchen team to bus and set tables, prep food and stock salad bar.
  • Cleaned spills immediately using appropriate methods per company policy.
  • Operated kitchen equipment safely, including coffee machines and dishwashers.
  • Inspected dishes for cleanliness before serving them to customers.
  • Maintained dining and food service areas to maximize safety and cleanliness.
  • Responded quickly to customer complaints or special requests in a professional manner.
  • Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
  • Replenished stocking stations with utensils, condiments and napkins.
  • Set tables for upcoming meals by following food service guidelines.

Call Centre Operator

Serco
Melbourne
01.2023 - 06.2023
  • Taking calls for Centrelink inquiries inbound.
  • Complaints, billing, and new claims.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
  • Offered resolutions to de-escalate calls and solve customer issues.
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.

Call Centre Operator

Probe
Taylors Hill
10.2017 - 08.2021
  • I work in customer service on the PTV contract, doing Myki billing and inquiries, journey planning for customers, data entry, and also booking interstate and country Victoria trains and coaches, and I am considered a tier 2 agent.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Assisted customers with navigating the company's website to locate desired information or items for purchase.
  • Promoted available products and services to customers during service, account management and order calls.
  • Consulted with customers to resolve service and billing issues.
  • Resolved customer complaints in a timely manner to ensure customer satisfaction.

Customer Service Leader

Kentucky Fried Chicken
Melbourne
06.2002 - 06.2007
  • I started out in a customer service role.
  • Serving customers and cleaning the restaurant, but I was quickly moved into more of a supervisor position.
  • Training staff and leading at the front.
  • Facilitated weekly team meetings to discuss performance and set goals.

Waitperson

Melrose Receptions
06.2000 - 06.2004
  • Worked as a waitress at a function centre
  • Waiting on tables and serving customers
  • I also worked behind the bar helping out with drinks

Education

Diploma of self-publishing - Publishing

Centre of Excellence
3000
12-2019

High School Diploma -

Origin HR
Mill Park Secondary College
12-2001

Some College (No Degree) - Publishing

Centre of Excellence
3000

Skills

  • Customer-focused communication
  • Experienced with Microsoft Office suite
  • Experienced in Word processing
  • Proficient in Excel
  • Proficient in PowerPoint
  • Experience with Internet Explorer
  • Professional email correspondence
  • Experienced in Microsoft Teams collaboration
  • Experienced with Zoom meetings
  • Typing proficiency at 65 wpm, 98% accuracy
  • Collaborative team player
  • Skilled in managing multiple tasks
  • Administrative proficiency
  • Proven sales experience

Certification

  • Responsible Service of Alcohol Certificate, 11/01/22, 11/30/25
  • Responsible Service of Liquor, VIC Government, 06/22/27
  • VIC Employee WWC Check, VIC Government, 06/22/27
  • VIC Volunteer WWC Check, VIC Government, 06/22/27
  • Vic Drivers Licence, VIC Roads, 07/29/25
  • Evidence of Full Covid-19 Vaccination, Centre of Excellence, Current

Languages

English

Affiliations

  • Dancing, ballroom, and Latin
  • I have written a book series called School Code, self-published
  • Enjoy movies and reading books and socialising with friends and family

Timeline

Call Centre/customer Service

Tech Mahindra
03.2024 - 02.2025

Food and Beverage Attendant

Delaware North
10.2023 - 01.2024

Call Centre Operator

Serco
01.2023 - 06.2023

Call Centre Operator

Probe
10.2017 - 08.2021

Customer Service Leader

Kentucky Fried Chicken
06.2002 - 06.2007

Waitperson

Melrose Receptions
06.2000 - 06.2004

Diploma of self-publishing - Publishing

Centre of Excellence

High School Diploma -

Origin HR

Some College (No Degree) - Publishing

Centre of Excellence

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Antonina Tonia Inturrisi