Summary
Overview
Work History
Education
Skills
Additional Information
References
Timeline
Generic

Antonina Visentin

Launceston,TAS

Summary

With over 6 years of customer service experience, I am wanting to exceed expectation and challenge myself in a new role, specifically in the education sector. From being a finalist for Property Management Team of the Year in both interstate and Australasian awards, my high level of care and communication has proven results. Working in a range of different fields, and in multiple different high paced and low paced settings, I am able to adapt to the challenges needed to succeed.

Overview

3
3
years of professional experience

Work History

Teacher Assistant

Tasmanian ESchool
04.2024 - Current
  • Assisting the teacher and students both inside and outside the classroom.
  • Assisting with the supervision of small groups or individual students on activities, as directed by the teacher both on and off campus.
  • Assisting students with intellectual disabilities with the use of learning aides.
  • Assisting the teacher with maintaining order in the classroom to ensure all children are being productive.
  • Promoting a positive learning environment by effectively managing classroom behaviour and addressing individual needs.

Portfolio Property Manager

Peter Lees Real Estate
08.2023 - 03.2024
  • Managing approximately 140 properties and ensuring each management has quality service.
  • Conducting routine, entry, and exit inspections to ensure that the asset is maintained to a high standard.
  • Completing administration tasks, such as writing reports, completing references, lodging bond claims, drafting breach notices.
  • Employing hyper-communication to ensure each client has all the information regarding their asset.
  • Completing general, urgent, and emergency maintenance to ensure work is completed in a timely manner.
  • Handling the arrears process, including client communication, Anglicare forms, sending reminders, and forming payment plans.
  • Marketing the properties with high quality descriptions in order to entice the current market.
  • Handling monetary disputes between all parties when needed.
  • Negotiating rental prices to ensure the asset is maintained with an excellent, long-term tenant.

Property Management Representative

Ray White Launceston
07.2022 - 07.2023
  • Managing approximately 110 properties and co-managing 160 properties, ensuring each management has quality service.
  • Conducting routine, entry, and exit inspections to ensure that the asset is maintained to a high standard.
  • Completing administration tasks, such as writing reports, completing references, lodging bond claims, drafting breach notices, application processing, and creating legal documentation.
  • Completing general, urgent, and emergency maintenance to ensure work is completed in a timely manner.
  • Handling the arrears process, including client communication, Anglicare forms, sending reminders, and forming payment plans.
  • Marketing the properties with high quality descriptions in order to entice the current market.
  • Negotiating rental prices to ensure the asset is maintained with an excellent, long-term tenant.
  • Completing open homes and ensuring high quality tenants are found for the client.

Customer Service Officer - Jetstar Airways

Swissport International
10.2021 - 07.2022
  • Handled customer complaints whist maintaining an understanding and professional attitude, even when dealing with upset customers.
  • Routinely delivered exceptional customer service within tight deadlines.
  • Used hyper communication to track delays and cancellations of flights to ensure every customer was routinely updated with accurate information.
  • Collected ancillary payments on a regular basis in both check in and boarding areas.
  • Ensured the safety of passengers and crew on the tarmac by enforcing airport and airline rules and regulations when marshalling flights.
  • Assisted passengers at both the check in desk and gate areas by issuing tickets, checking baggage, assigning seats, and re-accommodating passengers that had their flights delayed and/or cancelled.
  • Applied Covid Safe procedures, including stocking Fly-Safe Packs at both check in and gate areas, providing masks and hand sanitiser at all major entries and exits, and ensuring each passenger had zero Covid-19 symptoms before checking in.
  • Ensured international passengers had all documentation, both airline regulated and mandatory, country-specific documentation, before they could check in.

Education

Certificate 3 in School Based Education Support

TasTAFE
Alanvale, TAS
12.2024

High School Diploma -

Launceston College
Launceston, TAS
11.2020

Diploma - Asian Studies

University of Tasmania
Launceston, TAS
10.2020

Skills

  • Oral communication
  • Student Engagement
  • Collaborative Teamwork
  • Effective Communication
  • Relationship Building
  • Computer Skills
  • Complex Problem-Solving
  • Strong Work Ethic and Dependable

Additional Information

Currently completing Practical Placement at Glen Dhu Primary School, ending 27/09/2024.

References

Madison Davies, Property Management Department Manager - Ray White Launceston

Phone: 0421 911 935

Email: madison.davies@raywhite.com


Renee Maynard, Operations Manager - Peter Lees Real Estate

Phone: 0417 538 017

Email: rmaynard@peterlees.com.au


Mathew Gurr, Trainer and Supervisor - Swissport Australia

Phone: 0409 404 358

Email: m.gurr@swissport.com.au



Timeline

Teacher Assistant

Tasmanian ESchool
04.2024 - Current

Portfolio Property Manager

Peter Lees Real Estate
08.2023 - 03.2024

Property Management Representative

Ray White Launceston
07.2022 - 07.2023

Customer Service Officer - Jetstar Airways

Swissport International
10.2021 - 07.2022

Certificate 3 in School Based Education Support

TasTAFE

High School Diploma -

Launceston College

Diploma - Asian Studies

University of Tasmania

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Antonina Visentin