ANTONINO SAPIENZA
BEACONSFIELD,WA
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. I enjoy working as part of a team and have excellent problem solving skills.
Overview
30
30
years of professional experience
Work History
General Manager
Direct Coffee Supplies
06.2007 - 05.2023
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on sales principles, industry practices, product knowledge and technology systems.
- Selling on Amazon and Ebay to grow online business and sales.
Pest Control Technician
Mobile Pest Control
01.2000 - 01.2021
- Educated and advised customers on preventive measures to reduce pest infestations.
- Applied pesticides to inside and outside of structures utilizing company and safety protocols.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
Truck Driver
KCGM
12.2001 - 06.2015
- Operated with safety and skill to avoid accidents and delays and meet quotas.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Driving Caterpilar 795c
Coffee MachineTechnician/Sales Rep.Sevice Manager/
Espresso Italia
06.2005 - 01.2012
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained relationships with customers and developed new ones by identifying needs and offering appropriate services.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Fixing and servicing coffee machines,ordering spare parts,training new staff
- As a Sales Rep-rep selling more than $1 million per year of coffee machines.
Bunnings Plumbing
Bunnings Warehouse
01.2000 - 12.2001
- Stock replishement, customer advice, customer service
Coffee Maker/Duty Manager
OLD PAPA's Cafe And Restaurant
11.1993 - 01.1998
- Trained employees in essential job functions like coffee making and customer service.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Supervised and coordinated team to provide guidance and support and maximize performance.
Education
Pest
Pest Control Licence
01.2001
High School Diploma -
Diploma in Electronics in Italy
Enrico Torricelli06.1989
Skills
- Customer focused approach
- Dedicated and self motivated
- Product knowledge and proven sales experience
- ICT and Digital skills
fishing
I love spear fishing when when I was a teenage back in ITALY
Languages
Italian
Native or Bilingual
Timeline
General Manager
Direct Coffee Supplies
06.2007 - 05.2023
Coffee MachineTechnician/Sales Rep.Sevice Manager/
Espresso Italia
06.2005 - 01.2012
Truck Driver
KCGM
12.2001 - 06.2015
Pest Control Technician
Mobile Pest Control
01.2000 - 01.2021
Bunnings Plumbing
Bunnings Warehouse
01.2000 - 12.2001
Coffee Maker/Duty Manager
OLD PAPA's Cafe And Restaurant
11.1993 - 01.1998
Pest
Pest Control Licence
High School Diploma -
Diploma in Electronics in Italy
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