Strategic Commercial Manager possessing solid knowledge of performance reporting and financial and budgeting processes. Bringing 10+years background developing and implementing commercial strategies, conducting market research and analysis and coordinating with diverse teams. Confident communicator comfortable managing high volume of work. Goal-oriented manager with distinguished experience in the transport industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
· Establishing a new customer base to meet KPI
· Working with operations to meet customer needs
· Manage the implementation of new business in accordance with customer expectations
· Participate in the compilation and submission of tender documents, when required.
· Prepare and submit proposals offering clients solutions to their service requirements.
· Troubleshoot client problems as they arise and ensure their ongoing satisfaction.
· Payroll
· Cost reduction within Fleet and Casual employees
· Maintaining annual leave and RDO rosters using Microsoft Excel
· Maintain fleet 25 trucks
· Site Safety Compliance
· Managing driver Hours to RMS standards
· Establishing a new customer base to meet KPI
· Working with operations to meet customer needs
· Prepare and submit proposals offering clients solutions to their service requirements.
· Troubleshoot client problems as they arise and ensure their ongoing satisfaction.
· Payroll
· Cost reduction within Fleet and Casual employees
· Maintaining annual leave and Rdo rosters using Microsoft Excel
· Maintain fleet of 30 trucks re maintains and upkeep.
· Site Safety Compliance
· Managing driver Hours to RMS standards
· Managing extensive customer portfolio
· Establishing a new customer base to meet KPI
· Working with operations to meet customer needs
· Manage the implementation of new business in accordance with customer expectations
· Participate in the compilation and submission of tender documents, when required.
· Research and analyse market segments as directed.
· Prepare and submit proposals offering clients solutions to their service requirements.
· Troubleshoot client problems as they arise and ensure their ongoing satisfaction.
· Rosters
· Stocktaking
· Ordering
· Stock merchandising
· Maintaining high standard of customers service
· Myob accounting
· Myob retail manager
· Allocating and restructuring of delivery runs
· Organising cover of runs, including the use of outside hire
· Maintain fleet of over 34 vans and 30 trucks
· Produce reports and driver statistics
· Track and trace of all domestic and international freight
· Maintenance of all fleet vehicles
· Liaison between customer service and clients for effective delivery of time sensitive freight
· Maintaining annual leave and Rdo rosters using Microsoft Excel
· Communicating with airlines and line haul operators for freight arrival and departure times
· Assisting in cost cutting exercises including reduction of runs and delivery restructuring
· Acting Fleet Manager when required
· Allocating and re-structuring of runs
· Organising cover of runs, including the use of outside hire
· Maintenance of fleet vehicles
· Rostering of 30 drivers and 11 shift staff
· Loading and unloading of various line hauls