I've been working in Hospitality for 7 years,Spent most of my working career as a Kitchen hand till my last experience as an Assistant manager in Italy.
I've been here in Australi working as General Labourer.
Overview
3
3
years of professional experience
Work History
General Hand
Adventure World
11.2023 - Current
Managed and executed routine cleaning of park pathways, ensuring a safe and pristine environment for visitors.
Assisted in meeting project deadlines by effectively managing multiple tasks and prioritizing workload as an Event Crew member
Executed administrative tasks to maintain accurate records, documentation, and data entry about water slides equipments
Collaborated with cross-functional teams to complete projects efficiently while adhering to quality standards
Conducted regular inspections and minor repairs on park fixtures and equipment, swiftly resolving issues to maintain functionality and safety.
Assistant Restaurant Manager
Basilicò
04.2021 - 09.2023
Oversaw day-to-day restaurant operations, including managing cash operations, such as cash handling, reconciliations, while effectively managing cash flow and adherence to financial protocols.
Improved customer satisfaction by addressing and resolving complaints promptly,establishing rapport with guests through personalized interactions that led to repeat business.(contributing to an increase in daily customers)
Streamlined store operations for increased efficiency, implementing new processes and procedures,ensuring fast but high quality service
Developed strong working relationships with staff, fostering a positive work environment.
Increased sales through effective merchandising strategies and targeted promotions,introducing also limited edition product and promoting restaurant specials and upsold menu items, increasing overall sales revenue.
Effectively communicated dietary restrictions and allergies to kitchen staff, ensuring accurate meal preparation for guests
Maintained a welcoming and efficient dining environment by supervising cleanliness, ambiance, and adherence to safety standards.
Managed training for new staff members, ensuring their integration into the team and adherence to standards of a busy restaurant
Monitored restaurant operations and orders and adjusted schedules to meet peak customer demand
Kitchen Hand
Basilicò
07.2020 - 04.2021
Supporting chef with food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
Streamlined kitchen operations by efficiently handling multiple responsibilities simultaneously under pressure.
Reduced waste by effectively managing inventory levels and rotating stock to maintain freshness.
Assisted with meal presentation, garnishing dishes, and arranging serving platters to create an appealing visual display.
Demonstrated adaptability by quickly learning new techniques, recipes, and procedures as required for various culinary tasks.
Increased productivity and food service by efficiently delivering completed orders from the kitchen to servers in a timely manner.
Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
Education
Diploma - Tourism And Travel Services Marketing Operations
I.T.E.T Marco Polo
Palermo,Italy
08.2017
Skills
Restaurant Operation Management
Multitasking Abilities
Upselling
Food handling
Cooking techniques
Customer service
Timeline
General Hand
Adventure World
11.2023 - Current
Assistant Restaurant Manager
Basilicò
04.2021 - 09.2023
Kitchen Hand
Basilicò
07.2020 - 04.2021
Diploma - Tourism And Travel Services Marketing Operations
I.T.E.T Marco Polo
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