Antonio Parancin
Westmead,NSW
Summary
Versatile Administration Officer skilled in managing diverse tasks and competing priorities on daily basis. Practiced at driving improvements to quality, productivity and service, demonstrated over 9 years of administrative experience.
Overview
10
10
years of professional experience
Work History
Customer Service Officer
Forbo Flooring
09.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalized service.
- Processed customer service orders promptly to increase customer satisfaction.
Administration Officer
Milestone Chemicals
07.2020 - 09.2022
- Developed strong working relationships with colleagues, contributing to positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Maintained high levels of organization within the office space through regular supply inventory checks and restocking.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Delivered quality results under pressure by prioritizing tasks effectively during high-stress situations.
- Processed purchase orders, service contracts and financial reports.
- Assisted in the development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
- Managed daily payment processing and drafted related financial documents.
- Delivered performance reviews, recommending additional training or advancements.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Developed and implemented strategies to streamline office operations.
Office Administrator/All-rounder
Builders Steel Direct
11.2013 - 06.2020
- Interacted with customers by phone, email, or in-person to provide information and process orders.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Streamlined office processes by implementing efficient organizational systems and digital tools.
- Tracked office supplies and restocked low items.
- Safeguarded company information by maintaining strict confidentiality protocols.
Education
Plain English business writing -
Australian Writers Center
Sydney, NSW2022
Power Platform Fundamentals -
Microsoft
Sydney, NSW2022
Certificate II Information Technology -
TAFE NSW
Ballina, NSW2013
School Certificate -
Southern Cross K-12
Ballina, NSW2007
Skills
- Office Administration
- Documentation and control
- Calendar Management
- Workflow Planning
- Customer Service
- Attention to Detail
- MS Office
- Work Planning and Prioritization
- Decision-Making
- Team Collaboration
- Personable and Approachable
- Relationship Development
- Technical Support
- Multiple Priorities Management
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to purchase products.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion.
Timeline
Customer Service Officer
Forbo Flooring
09.2022 - Current
Administration Officer
Milestone Chemicals
07.2020 - 09.2022
Office Administrator/All-rounder
Builders Steel Direct
11.2013 - 06.2020
Plain English business writing -
Australian Writers Center
Power Platform Fundamentals -
Microsoft
Certificate II Information Technology -
TAFE NSW
School Certificate -
Southern Cross K-12
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