Antonio Pirozzi
Sydney,NSW
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
11
11
years of professional experience
Work History
Assistant Operation Manager
Cafe Del Mar
10.2017 - Current
- Coordinated with General Manager in different operational issues and promotional activities.
- Supervised operations team to support operational excellence and excellent customer service.
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Communicated with customers to assess satisfaction with products and services received.
- Monitored employee productivity and optimized procedures to reduce costs.
- Developed and maintain operational guidelines for staff
Supervisor
Le Pain Quotidian
09.2015 - 09.2017
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Evaluated employee performance and coached and trained to improve weak areas.
Owner
Pane Pizza E Fantasia
12.2012 - 03.2014
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
Education
No Degree - Hospitality Management
Strathfield College
Sydney02.2022
Skills
- Operational Planning
- Business Growth Initiatives
- Business Leadership
- New Employee Hiring
- Management Training
- Customer Engagement
Languages
Italian
Native or Bilingual
English
Full Professional
Timeline
Assistant Operation Manager
Cafe Del Mar
10.2017 - Current
Supervisor
Le Pain Quotidian
09.2015 - 09.2017
Owner
Pane Pizza E Fantasia
12.2012 - 03.2014
No Degree - Hospitality Management
Strathfield College
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