Antonios Loutas
Jannali,NSW
Summary
Forward-thinking team leader skilled at operating own business and Vitalo efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Express Soles
12.2022 - Current
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Interacted well with customers to build connections and nurture relationships
- Building strong connections with Rugby League players in Australia by marketing shoes and apparel on social media
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Designed own social media brand and website (ExpressSoles)
- Designed business plan to define concept, short-term and long-term goals and strategies.
Store Manager
Vitalo
12.2020 - Current
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Supervisor
Bay Vista
06.2016 - 11.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organise workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Mentored newly hired employees on operating equipment and safety
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
- Identified unsafe workplace conditions or hazards to enforce safe work practices and procedures.
- Developed and implemented customer service policies to enhance satisfaction.
- Solicited customer feedback to identify and improve on areas of weakness.
- Evaluated staff performance and provided coaching to address inefficiencies.
Office Administrator
Space Property
02.2014 - 04.2016
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Engaged in property inspections and interacted with potential clients
Education
Bachelor of Business Management Majoring in Sports - Business And Sport
University of Technology Sydney
Sydney, NSW12.2021
Sports Development Diploma - Sports Management
Loftus Tafe
Loftus, NSW02.2017
High School Diploma -
The Jannali High School
Jannali, NSW11.2013
Skills
- Business Planning
- Team Leadership
- Social Media and Marketing
- Staff Management
- Brand Management
- Managing Routines
- Time Management
- Budget Controls
- Employee Training
- Collaboration with Influencers
Timeline
Small Business Owner
Express Soles
12.2022 - Current
Store Manager
Vitalo
12.2020 - Current
Supervisor
Bay Vista
06.2016 - 11.2020
Office Administrator
Space Property
02.2014 - 04.2016
Bachelor of Business Management Majoring in Sports - Business And Sport
University of Technology Sydney
Sports Development Diploma - Sports Management
Loftus Tafe
High School Diploma -
The Jannali High School
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