Antony B
Ashbury,Australia
Summary
I’m a people-focused and adaptable professional with experience across recruitment, technical support, customer service, and team leadership. I enjoy working in fast-paced environments where I can build strong relationships, support others, and help things run smoothly. Whether I’m coaching a team, assisting clients, or problem-solving technical issues, I take pride in being reliable, calm under pressure, and easy to work with.
My career so far has given me the chance to work in a mix of industries — from medical technology and pharmaceuticals to labour hire and real estate — and each role has strengthened my communication skills, attention to detail, and ability to manage competing priorities. I’m someone who genuinely cares about doing a good job, and I’m always looking for ways to improve processes, support my team, and deliver a great experience for both customers and colleagues.
Overview
9
9
years of professional experience
Work History
NSW Branch Team Leader and Recruitment Consultant
Tetris Labour Hire
Parramatta, NSW
09.2024 - 10.2025
- Monitor team performance, provide coaching, and conduct regular performance reviews
- Managing end-to-end recruitment process by building strong client and candidate relationships
- Ensuring that internal WHS company policies & procedures are always adhered to
- Effective communication with clients & maintaining plans to identify recruitment gaps
- Understand and implement strategies for new opportunities and rekindle lapsed client bases
- Conduct interviews and participate in final selection decisions when necessary
Receptionist/Personal Assistant
Elders Inner West/Ray White
Ashfield, NSW
11.2016 - 08.2024
- Welcoming and greeting clients
- Dealing with enquiries in person, on the phone and via email
- Scheduling appointments
- Managing income and payments.
- Organisation
- Teamwork
- Proficiency in Microsoft Office (i.e. Word, Excel, PowerPoint)
Technical Support Supervisor
Australasian Medical and Scientific LTD
Chatswood, NSW
10.2020 - 08.2023
- Efficient and engaging customer service and interpersonal relationships
- Leadership and training of new recruits
- Overseeing 12 staff members as part of my allocated team
- Undertook call quality assurance, monitored team KPIs and published updated standard operating procedures for technical support team
- Assessing and determining warranty replacements for CGMs and insulin pumps
- Use of MYOB to process orders of continuous glucose monitors (CGMs) and insulin pump accessories
- Proficiency in Microsoft Dynamics 365
Internship
Merck Sharp and Dohme
Macquarie Park, NSW
01.2019 - 01.2020
- Dealing with customers/clinical trial sites on the phone and via email
- Managing budget and auditing as part of the finance team
- Assisting marketing team with the launch of new ad campaign
- Involved in and assisted with early-stage recruitment as part of HR team
- Organisational skills
- Teamwork
Gardening/Landscaping
Clean it Away Property Services
Sydney, NSW
12.2016 - 01.2019
- Teamwork
- Dealing with customers on a face-to-face basis
- Operated gardening tools to ensure efficient landscape upkeep and design.
Education
Bachelor of Medical Science -
University of Technology
Sydney11-2019
Higher School Certificate -
Trinity Grammar School
Summer Hill11-2016
Skills
- Team leadership
- Client relationship management
- Performance coaching
- Recruitment strategies
- WHS compliance
- Customer service
- Microsoft Office Suite
- Problem solving
- Effective communication
- Training and development
References
References available upon request.
Timeline
NSW Branch Team Leader and Recruitment Consultant
Tetris Labour Hire
09.2024 - 10.2025
Technical Support Supervisor
Australasian Medical and Scientific LTD
10.2020 - 08.2023
Internship
Merck Sharp and Dohme
01.2019 - 01.2020
Gardening/Landscaping
Clean it Away Property Services
12.2016 - 01.2019
Receptionist/Personal Assistant
Elders Inner West/Ray White
11.2016 - 08.2024
Bachelor of Medical Science -
University of Technology
Higher School Certificate -
Trinity Grammar School