Summary
Overview
Work History
Education
Skills
Websites
Professional Development
Software And Technology
Key Qualifications
Timeline
Generic

ANTONY JOE

Business Development Manager
Heidelberg

Summary

Skilled Business Development leader offering 5 years of experience in leading operations and enhancing revenue. Bringing expertise in client acquisition and contract negotiation, along with excellent interpersonal communication, relationship-building and team leadership abilities. Results-driven and proactive with demonstrated record of accomplishment in meeting and exceeding sales and revenue objectives.


Overview

8
8
years of professional experience
2035
2035
years of post-secondary education

Work History

Business Development Manager

Pacific Lubrication Consultants
11.2024 - Current
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Negotiated and closed long-term agreements with new clients in assigned territory.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.

Sales & Service Engineer - Heavy Industries

Kluber Lubrication Australia
01.2023 - 11.2024
  • Aid Kluber's business growth across Australia, New Zealand & Fiji for Heavy Industries, achieving significant market expansion and revenue gains by maintaining and nurturing ongoing sales and relationships with 20 target accounts
  • Conduct Open gear Inspections, service, and repairs
  • Spearheaded the introduction of new product ranges, such as Environmentally friendly lubricants, and sustainable lubricants for Open gears, gear boxes, Mobile equipment's etc
  • Implement robust tracking and monitoring systems for new business activities, projects, and opportunities through company CRM & Google, ensuring the achievement of revenue and profit targets
  • Won new customers in Mining & cement industry market segments
  • New customers won would contribute towards an increased sale of $600K annually
  • Identified further leads in Heavy Industry market segment and currently in the process of turning them into buying customers
  • Effectively communicated with clients throughout the entire sales process, from initial contact to after-sales support.
  • Price negotiations with customer by value creation which resulted in successful implementation of 10% price increase
  • Delivered engaging presentations at industry events and conferences, showcasing company products and services to potential clients.
  • Maximized equipment performance by conducting regular maintenance checks and troubleshooting complex issues when necessary.

Sales & Applications Engineer

Kluber Lubrication Australia
11.2021 - 12.2022
  • Aid Kluber's business growth across Victoria, achieving significant market expansion and revenue gains by maintaining and nurturing ongoing sales and relationships with 30 target accounts
  • Consistently acquire new clients and customers per month to drive continuous business growth and market penetration
  • Spearheaded the introduction of new product ranges, such as Environmentally friendly lubricants, and food-grade lubricants, diversifying the company's offerings and capturing new market opportunities
  • Implement robust tracking and monitoring systems for new business activities, projects, and opportunities through company CRM & Google, ensuring the achievement of revenue and profit targets
  • Met and surpassed the 2023 sales target by an impressive 55%, gaining an additional revenue of $400k
  • Increased revenue by 30% by identifying and pursuing high-potential prospects and leads, converting them into successful sales, by frequent customer visits and value selling approach
  • Established and introduced Kluber into the Australian marine market segment by initiating 2 energy efficiency projects and promoting biodegradable lubricants
  • Drove significant sales growth in the rail segment by partnering with major clients, such as Alstom and Downer, whilst generating an increase in revenue of $200k+ compared to the previous year
  • Boosted sales revenue in the construction and building industry by an outstanding 120%, gaining a significant growth of over $30k compared to the previous year
  • Acquired 9 new customers in the Victorian territory, gaining $150k to the overall sales revenue in 2023
  • Maintained positive relationships with 40 existing customers, while achieving a minimum 20% increase in sales with each of them
  • Identified and pursued 20 new leads quarterly, successfully establishing initial contact and actively working towards converting them into valuable customers

Customer Service Representative

BP Retail
07.2018 - 10.2021
  • Assumed store management responsibilities in the absence of the management team, facilitating seamless operations while maintaining a high standard of customer service
  • Conducted weekly stock counts for various product categories, diligently investigating any variances to ensure inventory accuracy and uphold quality assurance standards
  • Occasionally managed 7 Staff serving in excess of 400 customers per day and delivering 10 new rewards registrations per day, upselling the 8c/l offer to a minimum of 15% of the total customers served
  • Awarded the 'Best Customer Service Representative of the Year' at BP Tullamarine, for increasing the store's overall sales performance by achieving the KPIs monthly
  • Surpassed daily sales targets of $1k by exceeding customer expectations, providing product add-on quota, and enhancing work processes through feedback integration
  • Optimised stock levels by analysing sales data, maintained accurate records, and implemented effective inventory strategies that reduced waste by 20%
  • Boosted store profitability by 15% by executing strategies to manage and minimise food waste, and proper planning, resulting in better stock management
  • Elevated customer satisfaction levels by 97% through attentive service and personalised attention to their needs, enhancing the overall shopping experience
  • Received multiple customer feedback and commendations from Talk2bp online feedback platform, for going above and beyond tasks to provide outstanding and reliable customer service

Email Service Associate

HiPower Support Centre
03.2017 - 09.2017
  • Built a strong foundation of product knowledge, enabling accurate and tailored assistance to customers, improving customer satisfaction and sales conversion rates by 80%
  • Managed 150 emails daily, while enhancing customer retention and loyalty
  • Proactively addressed ~100 customer queries and concerns through chat support, ensuring prompt and satisfactory resolutions to boost customer confidence in the company's services
  • Displayed problem-solving expertise by conducting root cause analysis on customer issues, efficiently resolving them, and expediting necessary corrections or adjustments
  • Achieved the highest customer satisfaction ratings consistently, gaining dual recognition as 'The Best Employee of the Month' for receiving 85% customer satisfaction through customer feedback
  • Reduced customer first response times (FRT) from 4 hours to less than 2 hours by prioritising the emails received and using time-based email alerts
  • Enhanced customer loyalty and engagement by 70%, contributing to a notable growth in company sales revenue of $20k through increased repeated purchases
  • Maximised customer satisfaction by efficiently reducing the waiting period for query resolution by 50%, ensuring prompt and effective customer service
  • Instrumental in driving repeated online purchases per every 2nd new customer, solidifying the company's position as a preferred choice among customers

Education

Master of Business Administration (Advanced) -

Torren's University
Melbourne, VIC

Bachelor of Science - Mechanical Engineering

Mahatma Gandhi University
Kerala, India
04.2001 - 01.2016

Skills

    Business development

    Relationship development

    Relationship building

    Decision-making

    Team leadership

    Lead generation

    Customer service

    Negotiations

    Sales presentations

    CRM management

    Relationship building and management

Professional Development

  • VIC Driver's Licence: Car, 12/2027
  • Professional Communication, 12/2022
  • Aluminium Industrial Training, 12/2015
  • Sales Training, 12/2022
  • Key Account Management, 12/2023
  • Customer Service Training, 12/2021
  • Business Writing Skills, 12/2022
  • Vendor and Supplier Management, 12/2022
  • Negotiation Skills Training, 12/2022
  • Complaints and Dispute Management, 12/2023
  • Product Training (Kluber Lubrication), 4/2024

Software And Technology

  • CRM
  • CAD
  • Microsoft Office
  • Google Suite

Key Qualifications

  • Master of Business Administration (Advanced), Torren's University, Melbourne, VIC, 12/2020
  • Bachelor of Technology (Mechanical Engineering), Mahatma Gandhi University, India, 12/2016

Timeline

Business Development Manager

Pacific Lubrication Consultants
11.2024 - Current

Sales & Service Engineer - Heavy Industries

Kluber Lubrication Australia
01.2023 - 11.2024

Sales & Applications Engineer

Kluber Lubrication Australia
11.2021 - 12.2022

Customer Service Representative

BP Retail
07.2018 - 10.2021

Email Service Associate

HiPower Support Centre
03.2017 - 09.2017

Bachelor of Science - Mechanical Engineering

Mahatma Gandhi University
04.2001 - 01.2016

Master of Business Administration (Advanced) -

Torren's University

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ANTONY JOEBusiness Development Manager